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Open CX

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About Open CX

The application is an AI-powered customer support platform designed to handle complex support issues across multiple channels, including phone, email, and web. It claims to resolve 60-80% of customer inquiries, significantly reducing operational costs compared to traditional support solutions like Zendesk. The platform offers features such as human escalation for difficult problems, multilingual support, and a unified dashboard for managing customer interactions.

Open CX key features

AI-powered customer support that resolves 60-80% of complex issues via phone, email, and web.
Operates as a complete ecosystem for web, phone, and email support, reducing costs by over 50%.
Offers powerful APIs for integration and outbound AI support through phone and email.
Provides a unified dashboard for managing support across multiple channels with human escalation for complex problems.
Features multilingual AI capabilities for call recordings, summaries, and analysis.

Open CX use cases

Handles 60-80% of complex customer support issues via phone, email, and web.
Functions as an AI call center, providing 24/7 support for customer inquiries.
Manages Level 2 and Level 3 support tickets using AI technology.
Offers a unified dashboard for managing support across multiple channels (web, phone, email).
Provides AI-generated outbound communication through calls and emails for enhanced customer service.

Useful for

Resolves 60-80% of complex customer support issues, significantly reducing operational costs by over 50%.
Provides an all-in-one AI support system for web, phone, and email, streamlining customer interactions.
Offers a cost-effective solution, being 12 times cheaper than competitors like Zendesk and Intercom.
Features powerful APIs for seamless integration with existing systems and workflows.
Includes human escalation for complex issues, ensuring high-quality customer service.

Price

12 times cheaper than Zendesk and Intercom.
Pay only for usage.
Reduces costs by over 50%.
Resolves 60-80% of complex support issues.
Offers a complete AI customer support ecosystem via web, phone, and email.

Company

Funding

Pre Seed Round - Open

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Soort.eco is catalyzing sustainable consumption by connecting conscious consumers with socially engaged shops and sustainable products through AI-powered solutions.

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