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Open CX

Open CX

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Tried by: 3

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About Open CX

The application is an AI-powered customer support platform designed to handle complex support issues across multiple channels, including phone, email, and web. It claims to resolve 60-80% of customer inquiries, significantly reducing operational costs compared to traditional support solutions like Zendesk. The platform offers features such as human escalation for difficult problems, multilingual support, and a unified dashboard for managing customer interactions.

Open CX key features

  • AI-powered customer support that resolves 60-80% of complex issues via phone, email, and web.
  • Operates as a complete ecosystem for web, phone, and email support, reducing costs by over 50%.
  • Offers powerful APIs for integration and outbound AI support through phone and email.
  • Provides a unified dashboard for managing support across multiple channels with human escalation for complex problems.
  • Features multilingual AI capabilities for call recordings, summaries, and analysis.

Open CX use cases

  • Handles 60-80% of complex customer support issues via phone, email, and web.
  • Functions as an AI call center, providing 24/7 support for customer inquiries.
  • Manages Level 2 and Level 3 support tickets using AI technology.
  • Offers a unified dashboard for managing support across multiple channels (web, phone, email).
  • Provides AI-generated outbound communication through calls and emails for enhanced customer service.

Useful for

  • Resolves 60-80% of complex customer support issues, significantly reducing operational costs by over 50%.
  • Provides an all-in-one AI support system for web, phone, and email, streamlining customer interactions.
  • Offers a cost-effective solution, being 12 times cheaper than competitors like Zendesk and Intercom.
  • Features powerful APIs for seamless integration with existing systems and workflows.
  • Includes human escalation for complex issues, ensuring high-quality customer service.

Price

  • 12 times cheaper than Zendesk and Intercom.
  • Pay only for usage.
  • Reduces costs by over 50%.
  • Resolves 60-80% of complex support issues.
  • Offers a complete AI customer support ecosystem via web, phone, and email.

Company

Funding
Pre Seed Round - Open
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