GenAI Works – Client Terms & Conditions

Last updated: November 9, 2026

These Terms & Conditions apply to every order of marketing services placed with GenAI Works, Inc., a Delaware corporation at 838 Walker Road, Suite 21-2, Dover, DE 19904 ("GenAI.Works", "we"), by the customer named on the invoice (the "Customer", "you").

No signature is required. The Customer accepts these Terms & Conditions by ticking the acceptance box when paying the invoice. Payment of the invoice, in full or in part, also confirms acceptance. The person paying the invoice confirms they are authorised to accept these terms on the Customer's behalf.

1. Definitions and order of precedence

1.1Order means the invoice issued by GenAI.Works to the Customer, which lists the Items, channels, price and payment schedule.

1.2Item means each post, newsletter placement, feature or other deliverable listed in the Order.

1.3Services means the marketing, publication and distribution services described in the Order, delivered on GenAI.Works' channels (such as LinkedIn and the GenAI.Works newsletters).

1.4Publishing Period means the period within which purchased Items must be used, as set out in section 4.

1.5Addendum. GenAI.Works and the Customer may sign a written addendum covering special terms, for example payment terms, deliverables or timelines (an "Addendum"). An Addendum applies only if it is signed by both parties, including an authorised representative of GenAI.Works.

1.6Order of precedence. If documents conflict, they apply in this order: (a) an Addendum, for the matters it covers; (b) the details in the invoice (Items, channels, price, payment schedule); (c) these Terms & Conditions. Anything an Addendum does not address remains governed by these Terms & Conditions.

2. Services and support

2.1Once payment is received, the Customer gains access to the Services and Items listed in the Order, for a global audience. Fees cover only the Items and channels listed in the Order. Additional posts, placements or channels require a new Order.

2.2The following support is included with every Order:

• Dedicated Customer Success Manager (CSM): the Customer's main point of contact, coordinating content, feedback, review and publishing.
• Content review and refinement: every Item is reviewed internally before publication to make sure it fits the Customer's goals and our audience.
• Roadmap updates: the publishing roadmap can be reviewed and adjusted based on the Customer's goals and feedback.
• Performance reporting: access to the available performance metrics for each published Item.
• Early access and partner benefits: early news of GenAI.Works events, hackathons and partnership opportunities, and a partner discount on GenAI.Works products and services during the engagement.

2.3All content is prepared using the templates provided by the Customer's CSM.

3. Fees and payment

3.1Fees are stated in the invoice, exclusive of taxes, and are payable in USD unless the invoice says otherwise.

3.2Unless the invoice sets a different schedule, fees are payable 100% in advance. Where the invoice sets another schedule (for example Net 15, Net 30, or 50% upfront and 50% on completion), that schedule applies.

3.3Payment can be made by card or by wire transfer to the account details on the invoice.

3.4For wire transfers, each party pays the fees charged by its own bank. Charges of correspondent (intermediary) banks are paid by GenAI.Works.

3.5Late payment. GenAI.Works may suspend or reschedule publication of any Items while an invoice is overdue. Time lost to late payment does not extend the Publishing Period.

4. Publishing Period, content and approvals

4.1Each purchased Item adds 30 days to the Publishing Period, starting from the payment date, and these periods stack. For example, an Order with three Items has a Publishing Period of 90 days. All Items must be used within the Publishing Period unless a different timeline or a specific publishing date is agreed in writing.

4.2GenAI.Works sets publication dates, times and sequencing within the Publishing Period. If publication is delayed because GenAI.Works is waiting for a publishing slot, that waiting time does not count toward the Publishing Period, and the deadline is extended accordingly.

4.3The Customer must provide its content (copy, assets and any other required input) at least 48 hours before the planned publishing date. Content received later may be moved to the next available slot.

4.4If publication is delayed because of the Customer, including late content, feedback or approval, the Publishing Period is not extended. Content, feedback and approvals must be received no later than 12 days before the Publishing Period ends.

4.5If they are received later, or if an Item cannot be published within the Publishing Period because of the Customer's delay, the Item expires at the end of the Publishing Period, unless a different arrangement is agreed in writing with the CSM.

4.6The CSM may send a written reminder at least 5 days before the 12-day deadline. The absence of a reminder does not extend any deadline.

4.7If a different arrangement is agreed and an Item is published after the Publishing Period because of the Customer's delay, and that Item's current price is higher than the price paid, the Customer pays the difference. This does not apply when the delay is caused by GenAI.Works.

5. Revisions, scope changes and Completed Work

5.1Each Item includes up to two rounds of revisions. Further revisions may incur additional fees. The CSM will tell the Customer when a request falls outside the included rounds before any additional fee applies.

5.2Additional fees may also apply if the scope changes substantially, including changes to the core concept, requirements or deliverables, or a request to redo the work from scratch. Any additional fees will be agreed before the additional work begins.

5.3Completed Work. An Item is considered completed when:

5.4Objective issues include factual errors, deviations from the agreed brief or specification, and conflicts with brand guidelines the Customer provided in advance. They are addressed within the included revision rounds.

5.5Completed Work counts as a used Item and is not eligible for a refund or a service credit.

6. No refunds; service credits

6.1All fees are non-refundable, and paid Orders cannot be cancelled.

6.2Where a paid Item is not published and does not qualify as Completed Work, the Customer's sole remedy is a service credit for that Item. A credit may be issued where:

• GenAI.Works is responsible for the failure to publish and does not resolve it within 45 days after receiving written notice from the Customer; or
• the Item cannot be published, or is removed, due to circumstances outside GenAI.Works' reasonable control, including platform action, force majeure or a change in law.

6.3No credit is due where the failure or delay results from the Customer, including late or non-compliant content, missing approvals, non-payment, a cancellation or postponement requested by the Customer, or the Customer declining Completed Work, except as set out in section 4.

6.4A service credit is valid for 6 months from the date of issue and can be redeemed against any GenAI.Works service, including after the original Publishing Period has ended. Credits may be transferred to another entity within the Customer's corporate group, but are not otherwise transferable and cannot be exchanged for cash.

7. Performance, editorial control and retention

7.1GenAI.Works provides publication and distribution services. It does not guarantee any specific level of impressions, reach, engagement, clicks, followers, leads, conversions or media coverage. Any audience figures, benchmarks or projections shared by GenAI.Works are estimates, not guarantees.

7.2GenAI.Works warrants that it will perform the Services with reasonable skill and care, publish each Item on the agreed channel and to the agreed specification, and provide the reporting described in section 2. Performance below the Customer's expectations is not a failure to deliver and does not entitle the Customer to a refund, credit, re-publication or withholding of payment.

7.3Published Items remain live for at least three months from the publication date. After that, GenAI.Works may archive, amend or remove them at its discretion.

7.4GenAI.Works keeps editorial control over its channels. It may decline to publish, amend or remove content that is unlawful or misleading, infringes third-party rights, promotes a direct competitor of GenAI.Works, contains unsubstantiated claims, or violates platform policies.

7.5Where GenAI.Works declines or removes content, it will explain why in writing and give the Customer 10 business days to supply compliant replacement content. If no compliant replacement is provided in that time, the Item converts to a service credit under section 6.

8. Content, rights and Customer responsibilities

8.1The Customer keeps ownership of all content it provides to GenAI.Works.

8.2The Customer grants GenAI.Works a non-exclusive, royalty-free licence to host, adapt, format, publish and display the Customer's content, name, logo and trademarks as needed to provide the Services, for as long as the content remains published.

8.3The Customer also grants GenAI.Works a non-exclusive, royalty-free licence, continuing after the engagement ends, to reference the Customer's name, logo and the work performed in GenAI.Works' portfolio, case studies and marketing materials. The Customer may withdraw this permission at any time by written notice, and GenAI.Works will remove the references from its active marketing materials within 30 days. This does not require GenAI.Works to change historical or archived materials, or content already distributed.

8.4GenAI.Works keeps ownership of its channels, audiences, subscriber data, templates and content formats.

8.5The Customer confirms that it has the right to enter into the Order and receive the Services, and that the content it provides is accurate, lawful and does not infringe anyone else's rights. The Customer is responsible for any claims arising from the content it provides.

8.6The Customer will inform GenAI.Works in writing, without undue delay, of any change to its contact or billing details.

9. General

9.1Confidentiality. Each party will keep confidential any information disclosed by the other that is marked confidential or would reasonably be considered confidential. This obligation continues after the engagement ends.

9.2Limitation of liability. GenAI.Works' total liability in connection with any Item is limited to the fees paid for that Item. GenAI.Works is not liable for indirect or consequential losses, including lost profits, revenue or business opportunities.

9.3Governing law. These Terms & Conditions and every Order are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles.

9.4Entire agreement. These Terms & Conditions, the Order and any Addendum form the entire agreement between the parties for the Services and replace any earlier discussions or proposals about them. Changes to an Order must be agreed in writing, and email is sufficient.

9.5Changes to these terms. GenAI.Works may update these Terms & Conditions from time to time. The version in effect on the date of the invoice applies to that Order.

9.6Notices. Notices to GenAI.Works must be sent in writing to GenAI Works, Inc., 838 Walker Road, Suite 21-2, Dover, DE 19904, or by email to anastasiia@genai.works. Notices to the Customer are sent to the contact details on the invoice.