Eclipse AI is a tool designed to prevent customer churn by unifying and analyzing omnichannel voice-of-customer data. The platform connects voice-of-customer data from different channels such as reviews, chat, phone, and surveys, and then analyzes the data using generative AI to provide actionable intelligence to reduce customer churn. Eclipse AI also offers real-time trend and pattern analysis to predict customer churn, allowing businesses to take proactive measures to prevent it from happening. Additionally, the tool generates controllable measures to reduce customer churn that can be easily measured to benchmark progress. Eclipse AI has been rated #1 for Ease of Use and Quality of Support by G2 for Proactive Customer Retention. The platform has been trusted by teams at the world’s leading customer-centric brands and has achieved High Performer status on G2. The tool helps businesses improve customer loyalty, increase productivity, and boost revenue by focusing on priorities that increase customer retention and reduce churn.
Unifies customer feedback from multiple sources into a single AI-powered platform for comprehensive analysis.
Provides AI-generated insights and customizable dashboards to identify trends and improve customer experience (CX).
Offers real-time analytics and alerts to highlight pain points and opportunities for improvement.
Integrates seamlessly with various feedback channels and tools, including surveys, social listening, and speech analytics.
Supports task management and execution through an integrated Kanban board for actionable insights.
Unify customer feedback from multiple sources into a single AI-powered platform for comprehensive analysis.
Generate AI-driven insights to identify key trends and opportunities for improving customer experience (CX).
Analyze customer feedback through customizable dashboards to make data-driven decisions efficiently.
Capture and analyze conversations from audio or video calls, providing sentiment analysis and actionable insights.
Utilize social listening tools to monitor and respond to customer feedback across various online review platforms.
Unifies customer feedback from multiple sources into a single platform, providing a comprehensive view of customer sentiments.
Generates AI-powered insights that save time on analysis and help identify key trends and opportunities for improvement.
Offers customizable dashboards for clear data visualization, enabling data-driven decision-making with confidence.
Facilitates real-time analysis of customer interactions, allowing businesses to quickly address pain points and enhance customer experience.
Integrates seamlessly with various feedback channels, ensuring a holistic approach to customer feedback management.
Forever Free Plan: $0/month, includes 1 user.
Basic Plan: $120/month (billed annually), includes 3 users.
Professional Plan: $199/month (billed annually), includes 5 users, free for the first 30 days.
Annual Payment Option: Save 30% compared to monthly billing.
Enterprise Package: Custom pricing available for tailored solutions.
