Keatext

About Keatext

Keatext key features

• AI-driven recommendations tailored to improve customer and employee experiences.
• Seamless integration with over 400 applications for data ingestion and analysis.
• Comprehensive analysis of reviews, surveys, and support tickets to identify key drivers of satisfaction.
• Customizable dashboards for real-time monitoring and reporting of customer insights.
• Instant generation of executive summaries and reports using natural language processing.

Keatext use cases

• Analyze customer reviews to identify root causes of negative feedback and improve brand reputation.
• Conduct open-ended survey analysis to understand drivers of NPS and CSAT scores, transforming detractors into promoters.
• Utilize support ticket analysis to enhance resolution times and reduce customer churn.
• Generate AI-driven recommendations for actionable improvements in customer experience based on feedback insights.
• Integrate seamlessly with various platforms to automate data ingestion and streamline analysis processes.

Useful for

• Provides AI-driven recommendations to enhance customer and employee experiences, leading to improved satisfaction metrics like NPS and CSAT.
• Reduces analysis time by up to 98%, allowing for quicker insights and decision-making.
• Offers a comprehensive view of customer journeys, helping to identify blind spots and key drivers of satisfaction.
• Facilitates seamless integration with over 400 platforms, streamlining data ingestion and analysis processes.
• Enables detailed analysis of reviews, surveys, and support tickets to uncover root causes of issues and inform strategic improvements.

Price

• Pricing details are not explicitly provided in the text.
• Users can sign up for a free trial of the Keatext platform.
• Custom support and additional features are available through add-ons.
• Integrations with over 400 platforms are offered, including popular services like Zendesk and Salesforce.
• A demo can be scheduled to explore the platform and its pricing options.