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Keatext

Keatext

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Marketing
Data
Tried by: 3

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Price

Free

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About Keatext

Keatext is a cloud-based analytics platform designed to analyze customer and employee feedback, providing insights to enhance engagement and satisfaction. It utilizes AI-driven recommendations to identify key drivers of customer experiences, streamline analysis, and generate reports, enabling organizations to make data-driven decisions efficiently. The platform integrates seamlessly with various tools, allowing users to upload data and gain insights quickly without overhauling their existing tech stack.

Keatext key features

  • AI-driven recommendations tailored to improve customer and employee experiences.
  • Seamless integration with over 400 applications for data ingestion and analysis.
  • Comprehensive analysis of reviews, surveys, and support tickets to identify key drivers of satisfaction.
  • Customizable dashboards for real-time monitoring and reporting of customer insights.
  • Instant generation of executive summaries and reports using natural language processing.

Keatext use cases

  • Analyze customer reviews to identify root causes of negative feedback and improve brand reputation.
  • Conduct open-ended survey analysis to understand drivers of NPS and CSAT scores, transforming detractors into promoters.
  • Utilize support ticket analysis to enhance resolution times and reduce customer churn.
  • Generate AI-driven recommendations for actionable improvements in customer experience based on feedback insights.
  • Integrate seamlessly with various platforms to automate data ingestion and streamline analysis processes.

Useful for

  • Provides AI-driven recommendations to enhance customer and employee experiences, leading to improved satisfaction metrics like NPS and CSAT.
  • Reduces analysis time by up to 98%, allowing for quicker insights and decision-making.
  • Offers a comprehensive view of customer journeys, helping to identify blind spots and key drivers of satisfaction.
  • Facilitates seamless integration with over 400 platforms, streamlining data ingestion and analysis processes.
  • Enables detailed analysis of reviews, surveys, and support tickets to uncover root causes of issues and inform strategic improvements.

Price

  • Pricing details are not explicitly provided in the text.
  • Users can sign up for a free trial of the Keatext platform.
  • Custom support and additional features are available through add-ons.
  • Integrations with over 400 platforms are offered, including popular services like Zendesk and Salesforce.
  • A demo can be scheduled to explore the platform and its pricing options.

Company

Funding
Seed Round - Keatext
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