Velaris

About Velaris

Velaris key features

• **Data and Analytics**: Provides visibility into customer data, health metrics, reporting capabilities, sentiment analysis, and custom objects for tailored data management.
• **Productivity and Automation**: Features an intuitive automation builder, task management system, playbooks for process standardization, and success plans for tracking account progress.
• **Customer Collaboration**: Includes tools for email campaigns, a customer portal for collaboration, and built-in survey capabilities for feedback collection.
• **Integrations and Security**: Offers connectivity to various systems and ensures data security with GDPR and SOC compliance.
• **Velaris AI**: Utilizes AI to enhance customer success operations, including drafting emails and generating insights from customer interactions.

Velaris use cases

• **Data Consolidation**: Velaris allows users to consolidate customer data from various sources into a single platform for easy access and management.
• **Health Monitoring**: Users can create and monitor custom health scores for customers, enabling proactive management of churn risks and expansion opportunities.
• **Automated Workflows**: The platform features a drag-and-drop automation builder that enables users to automate repetitive tasks and workflows, saving time and increasing efficiency.
• **Customer Collaboration**: Velaris provides tools for creating email campaigns, customer portals, and surveys to facilitate communication and collaboration with customers.
• **Sentiment Analysis**: The application includes AI-powered sentiment analysis to gauge customer feelings and identify potential issues based on feedback and interactions.

Useful for

• **Data Consolidation**: Velaris allows users to consolidate customer data from various sources into a single platform, providing a comprehensive view of customer interactions and health metrics.
• **Automated Workflows**: The platform features a drag-and-drop automation builder that enables users to create automated workflows, significantly reducing manual tasks and saving time.
• **Health Monitoring**: Users can build customized health scores based on real-time metrics, allowing for proactive management of customer relationships and early identification of churn risks.
• **Collaboration Tools**: Velaris offers tools for streamlined communication and collaboration with customers, including email campaigns, a customer portal, and survey capabilities to gather feedback.
• **AI Integration**: The platform leverages AI to assist in drafting communications and analyzing customer sentiment, enhancing the efficiency and effectiveness of customer success teams.

Price

• Pricing details for the application are not provided in the text.
• There is no mention of specific plans or their costs.
• No information is available regarding subscription tiers or payment options.
• The text does not include any promotional offers or discounts.
• There are no details on free trials or money-back guarantees.