Forethought

About Forethought

Forethought key features

• **Solve**: An AI agent that processes messages and delivers accurate responses across various platforms (email, chat, Slack, API).
• **Triage**: Utilizes a Large Language Model to understand customer intent, tag, and route support tickets efficiently.
• **Assist**: Enhances agent productivity by providing relevant knowledge articles and suggested responses, including AI-generated ticket summaries.
• **Discover**: Uses generative AI to recommend and optimize customer service workflows, track performance, and measure ROI in real-time.
• **Integration and Security**: Connects with existing support platforms while ensuring the protection of customer data.

Forethought use cases

• **Instant Ticket Resolution**: The application can instantly resolve a high volume of support tickets through an AI agent, improving customer satisfaction.
• **Ticket Triage and Routing**: It predicts, prioritizes, and routes support tickets to the appropriate agents based on customer intent and urgency.
• **Knowledge Access for Agents**: The AI assists support agents by providing relevant knowledge articles and suggested responses, enhancing their productivity.
• **Performance Tracking and Insights**: The application offers tools to track performance metrics and ROI, helping organizations identify gaps and optimize workflows.
• **Integration with Support Platforms**: It seamlessly integrates with existing support platforms, allowing for a streamlined customer support experience.

Useful for

• Instantly resolves a high volume of support tickets, improving customer satisfaction and reducing wait times.
• Automates ticket triage by predicting, prioritizing, and routing inquiries to the appropriate agents, enhancing efficiency.
• Provides agents with relevant knowledge articles and suggested responses, boosting productivity and resolution rates.
• Offers real-time performance tracking and insights, enabling continuous improvement in customer service workflows.
• Integrates seamlessly with existing support platforms, ensuring data security and a streamlined user experience.

Price

• Pricing details for the application are not provided in the text.
• There is a "Request a demo" option available for potential customers.
• No specific plans or prices are mentioned in the provided content.
• The application offers features for customer support but does not disclose any pricing structure.
• Users are encouraged to view a demo to understand the application better.