Floatbot.AI

About Floatbot.AI

Floatbot.AI key features

• Self-Service AI Agents: Includes Voice AI Agent (Voicebot), Chat AI Agent (Chatbot), and Real-Time Agent Assist for enhanced customer interaction.
• Omnichannel Support: Deploys chatbots across multiple platforms such as SMS, Facebook Messenger, WhatsApp, and more, ensuring seamless customer engagement.
• No-Code/Low-Code Platform: Floatbot UNO allows users to create and manage AI-driven conversational agents without extensive coding knowledge.
• Advanced AI Features: Incorporates Voice Biometrics (ARMOR), Cognitive Search (RAG), and Speech AI for improved accuracy and user experience.
• Integration Capabilities: Pre-integrated with various contact center solutions and supports API integration for customized workflows and data management.

Floatbot.AI use cases

• Increase digital sales through automated customer interactions and personalized recommendations.
• Automate claims submission processes in insurance, reducing operational costs and improving efficiency.
• Provide real-time agent assistance during customer support calls to enhance agent productivity and customer satisfaction.
• Implement automated debt collection strategies to improve collection rates and reduce operational costs.
• Enable seamless customer onboarding and support through omnichannel chatbots and co-browsing features.

Useful for

• Increased Efficiency: Automates up to 90% of customer interactions, significantly reducing average handling time (AHT) and operational costs.
• Enhanced Customer Experience: Provides 24/7 support across multiple channels, improving customer satisfaction (CSAT) scores by up to 80%.
• Real-Time Assistance: Offers agents real-time suggestions and insights during customer interactions, boosting agent productivity by up to 50%.
• Seamless Integration: Easily integrates with existing systems and third-party applications, allowing for a smooth transition and enhanced functionality.
• Multilingual Support: Supports over 150 languages, enabling businesses to cater to a diverse customer base and improve accessibility.

Price

• Pricing details are not explicitly provided in the text.
• The application offers a free trial for 14 days.
• Specific pricing for the Voice Biometrics service is available upon request.
• Pricing for NEO – ASR-as-a-Service is based on per port or per concurrent call session.
• The application allows for value-based pricing for its services.