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Floatbot.AI

Floatbot.AI

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Productivity
Automation
Tried by: 1

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Integration support

None

Ideal for

Enterprise (150+ employees)

Price

Paid

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About Floatbot.AI

Floatbot is a comprehensive AI-powered platform designed for enterprises, offering a range of self-service AI agents, including voice and chatbots, to enhance customer interactions across various channels. It features tools for real-time agent assistance, live chat, co-browsing, and voice biometrics, enabling businesses to automate processes, improve customer support, and increase digital sales. The platform supports multiple industries, including banking and insurance, and provides no-code/low-code solutions for easy deployment and integration.

Floatbot.AI key features

  • Self-Service AI Agents: Includes Voice AI Agent (Voicebot), Chat AI Agent (Chatbot), and Real-Time Agent Assist for enhanced customer interaction.
  • Omnichannel Support: Deploys chatbots across multiple platforms such as SMS, Facebook Messenger, WhatsApp, and more, ensuring seamless customer engagement.
  • No-Code/Low-Code Platform: Floatbot UNO allows users to create and manage AI-driven conversational agents without extensive coding knowledge.
  • Advanced AI Features: Incorporates Voice Biometrics (ARMOR), Cognitive Search (RAG), and Speech AI for improved accuracy and user experience.
  • Integration Capabilities: Pre-integrated with various contact center solutions and supports API integration for customized workflows and data management.

Floatbot.AI use cases

  • Increase digital sales through automated customer interactions and personalized recommendations.
  • Automate claims submission processes in insurance, reducing operational costs and improving efficiency.
  • Provide real-time agent assistance during customer support calls to enhance agent productivity and customer satisfaction.
  • Implement automated debt collection strategies to improve collection rates and reduce operational costs.
  • Enable seamless customer onboarding and support through omnichannel chatbots and co-browsing features.

Useful for

  • Increased Efficiency: Automates up to 90% of customer interactions, significantly reducing average handling time (AHT) and operational costs.
  • Enhanced Customer Experience: Provides 24/7 support across multiple channels, improving customer satisfaction (CSAT) scores by up to 80%.
  • Real-Time Assistance: Offers agents real-time suggestions and insights during customer interactions, boosting agent productivity by up to 50%.
  • Seamless Integration: Easily integrates with existing systems and third-party applications, allowing for a smooth transition and enhanced functionality.
  • Multilingual Support: Supports over 150 languages, enabling businesses to cater to a diverse customer base and improve accessibility.

Price

  • Pricing details are not explicitly provided in the text.
  • The application offers a free trial for 14 days.
  • Specific pricing for the Voice Biometrics service is available upon request.
  • Pricing for NEO – ASR-as-a-Service is based on per port or per concurrent call session.
  • The application allows for value-based pricing for its services.

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