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ClientZen

ClientZen

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Marketing
Automation
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About ClientZen

ClientZen is a customer feedback analysis platform that automates the aggregation, tagging, and analysis of customer interactions across various channels. It utilizes AI-driven tools, such as sentiment analysis and real-time monitoring, to provide actionable insights into customer behavior, recurring issues, and feature requests, thereby enhancing customer experience and support efficiency. The platform is designed for teams across customer experience, product management, marketing, and sales, enabling them to make data-driven decisions and improve overall customer satisfaction.

ClientZen key features

  • Automated feedback analysis with smart semantic tagging for customer interactions.
  • Real-time monitoring of feedback trends and anomaly detection with personalized notifications.
  • Mantra AI Copilot providing instant answers and insights on customer experience topics.
  • Comprehensive sentiment analysis, including CSAT and NPS metrics.
  • Voice of Customer analysis to track recurring issues, feature requests, and customer sentiment drivers.

ClientZen use cases

  • Automated feedback analysis to aggregate, clean, and tag customer feedback from various sources.
  • Real-time monitoring of customer feedback trends and detection of anomalies to address issues proactively.
  • Sentiment analysis to identify negative sentiment drivers and improve customer satisfaction.
  • Instant insights generation through Mantra AI for specific customer experience topics and ad-hoc research.
  • Voice of Customer analysis to track recurring issues, feature requests, and overall customer health status.

Useful for

  • **Automated Feedback Analysis**: Streamlines the process of aggregating and tagging customer feedback, saving time and reducing manual workload for teams.
  • **Real-Time Monitoring**: Provides immediate insights into customer feedback trends and anomalies, allowing for proactive issue management and timely responses.
  • **Accurate Insights**: Delivers clear and actionable insights into customer sentiments, recurring issues, and feature requests, facilitating informed decision-making.
  • **Sentiment Analysis**: Identifies negative sentiment drivers, enabling businesses to address potential churn and improve customer satisfaction effectively.
  • **Mantra AI Copilot**: Offers instant answers and insights tailored to specific customer feedback, enhancing the efficiency of data analysis and support operations.

Price

  • **Essential Plan**: €190/month (billed monthly) or €240/month (billed yearly, save 20%), includes 1,000 conversations/month.
  • **Pro Plan**: €690/month (billed monthly) or €865/month (billed yearly, save 20%), includes 5,000 conversations/month.
  • **Enterprise Plan**: Custom pricing for unlimited conversations, requires direct contact for details.
  • **Free Trial**: 30-day free trial available with no credit card required.
  • **Yearly Billing Discount**: Save 20% when opting for annual billing on both Essential and Pro plans.

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$661.1M
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