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About Auralis Zap
Auralis Zap is a conversational AI tool designed to handle and resolve customer inquiries. The tool is accurate, trainable, and can be integrated with your help desk software, thereby enhancing your customer support operation's efficiency and consistency.
Auralis Zap plays a crucial role in customer engagement by handling the majority of customer inquiries through its conversational AI and providing instantaneous and precise answers at any time.
The tool has an inherent ability to identify sentiment and intent, prioritize cases based on urgency, and seamlessly transfer inquiries from AI to human support, thus contributing to better agent productivity and reduced handling time.
Moreover, it empowers agents by providing relevant knowledge and suggested responses using generative AI. In addition, it offers autonomous multi-channel ticket resolution and gathers case information on-demand.
Auralis Zap also offers the ability to transform customer support from a cost center into an economic center of excellence and train your AI assistant on the fly, improving its accuracy over time.
It provides valuable insights extracted from customer queries, improving the overall performance of your support team. Lastly, the tool supports 100+ languages, allowing you to provide support to various regions in a consistent brand voice and tone, and integrates easily with CRM platforms.
Auralis Zap key features
- Fully managed AI support team that resolves issues across chat, voice, email, and tickets without requiring integration or maintenance from the user.
- Advanced and customizable AI agents capable of instant resolution, with 74% of tickets resolved autonomously and voice answers provided in under 30 seconds.
- Seamless integration with over 500 existing tools and platforms, ensuring compatibility with current systems.
- Real-time monitoring and analytics through Auralis Audit, allowing leadership to track customer satisfaction and team performance.
- Enterprise-grade security and compliance with industry standards such as ISO, SOC2, and GDPR, ensuring data protection and privacy.
Auralis Zap use cases
- **Customer Support**: Provides AI-powered assistance for faster query resolution and seamless agent handoffs across multiple channels.
- **ITSM Support**: Automates ticketing, incidents, and workflows to enhance IT team efficiency and minimize downtime.
- **ERP Support**: Simplifies complex processes related to financial, supply chain, and operations support within ERP systems.
- **Field Support**: Integrates workflows and knowledge to improve coordination among field support, maintenance, and service teams.
- **Managed AI Support**: Offers a fully managed AI support team that continuously optimizes performance based on enterprise-specific data and KPIs.
Useful for
- Provides end-to-end management of AI support, eliminating the need for in-house maintenance and integration efforts.
- Offers instant resolution across multiple channels (chat, voice, email, tickets) to enhance customer support efficiency.
- Delivers a customizable AI solution tailored to specific business needs and workflows, ensuring relevance and effectiveness.
- Integrates seamlessly with over 500 existing tools and platforms, allowing organizations to maintain their current tech stack.
- Enhances operational efficiency by automating ticketing and workflows, resulting in reduced costs and improved customer satisfaction.
Price
- Free 30-day pilot to test AI agents on your own data and tickets.
- Fully managed AI support service with no integration lift or maintenance required from the client.
- Advanced and customizable AI agents capable of resolving queries across multiple channels (chat, voice, email, tickets).
- Focus on delivering measurable outcomes, including higher resolution rates and lower cost per ticket.
- Instant integration with over 500 tools and platforms, ensuring seamless operation within existing systems.
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