Poly AI vs William AI: Which is better?

Customer-Led Voice Assistants Consistently deliver your best brand experience, achieve accurate resolution and uncover data-driven business opportunities Accurate Understanding in Any Circumstance and Language Understand your customers better, in all channels and languages, with less time needed in training. We collect and validate information – such as dates, names or reference numbers – during the course of a conversation, even when it hasn’t been explicitly requested. Our voice assistants intelligently recall relevant information to answer questions, change information or complete transactions. Less repetition and more accurate information means faster time to resolution.

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William AI

William AI is an advanced artificial intelligence platform, dedicated to providing free legal assistance and document analysis. This tool specializes in creating perfect matches between your legal needs and the best-suited lawyer. William AI is available around the clock to offer legal assistance. With a broad coverage, William AI uses intelligent algorithms to reduce response times, giving users access to a vast database of lawyers for a quick and efficient service. This advanced AI platform facilitates the search for lawyers based on various criteria including location and area of expertise, making it easy for users to find the best-suited legal representation. Furthermore, William AI aids in understanding intricate legal matters by providing detailed analysis and presenting solutions based on user-specific legal needs. The platform utilizes AI power to match users with experienced lawyers who specialize in their specific legal requirements. Its user-friendly interface and attention to detail have earned it accolades from users who appreciate the competent legal representation it offers.

Key features

Poly AI

Agent Studio: A no-code platform for creating, deploying, and optimizing enterprise-grade voice AI agents.
Omnichannel Support: Deploy agents across multiple channels including voice, chat, SMS, and email without needing to rebuild or reconfigure.
Real-Time Analytics: Monitor key performance metrics such as containment, customer satisfaction (CSAT), and resolution times with Smart Analyst insights.
Seamless Integrations: Easily connect with existing systems like Salesforce and NICE through pre-built integrations and a self-serve Connect Portal.
Multilingual Capabilities: Support for 45+ languages, allowing for consistent customer service experiences across different geographies.

William AI

Accelerates legal research by providing comprehensive answers with citations in minutes, reducing research time by up to 81%.

Poly AI vs William AI: Which is better?

Poly AI

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William AI

Key features

Poly AI

Agent Studio: A no-code platform for creating, deploying, and optimizing enterprise-grade voice AI agents.
Omnichannel Support: Deploy agents across multiple channels including voice, chat, SMS, and email without needing to rebuild or reconfigure.
Real-Time Analytics: Monitor key performance metrics such as containment, customer satisfaction (CSAT), and resolution times with Smart Analyst insights.
Seamless Integrations: Easily connect with existing systems like Salesforce and NICE through pre-built integrations and a self-serve Connect Portal.
Multilingual Capabilities: Support for 45+ languages, allowing for consistent customer service experiences across different geographies.

William AI

Accelerates legal research by providing comprehensive answers with citations in minutes, reducing research time by up to 81%.

Useful for

Poly AI

Provides omnichannel support, allowing businesses to deploy AI agents across voice, chat, SMS, and email without needing to rebuild or reconfigure.
Automates complex customer interactions, such as account management and troubleshooting, freeing human agents to focus on more intricate issues.
Offers real-time analytics and performance tracking, enabling businesses to monitor key metrics and optimize customer interactions effectively.
Integrates seamlessly with existing systems like Salesforce and NICE, facilitating quick deployment and reducing the need for custom development work.
Supports multiple languages, ensuring consistent customer service experiences across different geographies.

William AI

Accelerates legal research by up to 81%, providing comprehensive answers quickly, which saves time and enhances efficiency.
Enables rapid document drafting, allowing users to create professional documents in minutes and focus on substantive content rather than formatting.
Offers access to hundreds of legal systems and languages, facilitating research and document preparation across multiple jurisdictions without duplication of effort.
Provides immediate access to critical information in high-pressure situations, such as courtrooms, ensuring timely decision-making.
Ensures data security and compliance with GDPR, protecting sensitive information and maintaining user confidentiality.

Use cases

Poly AI

Account management for customer inquiries and updates.
Authentication processes for secure customer verification.
Call routing to direct customers to the appropriate department or agent.
Billing and payments handling for transaction-related queries.
Booking and reservations management for scheduling services or appointments.

William AI

Accelerate legal research by providing comprehensive answers to complex questions with citations in minutes.
Draft professional legal documents quickly and export them directly to Word, saving time on formatting and clause searching.
Assist lawyers in initial client contact by pointing to relevant legal bases and required documents.
Support legal professionals across multiple jurisdictions and languages, ensuring thorough research without duplication.
Provide real-time information in court settings, allowing lawyers to access necessary data instantly.

Price

Poly AI

Ongoing use of the voice agent is priced on a per-minute basis.
Pricing includes proactive performance improvements, maintenance, and 24/7 support.
All plans come with a support system, security measures, and a 99.9% SLA for uptime.
Regular monitoring and upgrades to the latest system features are included in all plans.
The pricing structure is designed to scale according to organizational needs and use cases.

William AI

Free trial available with no credit card required.
Paid services are clearly marked and fees are communicated prior to payment.
Invoices are issued electronically unless a paper invoice is specifically requested, which incurs additional costs.
Payment for services is required in advance for each billing period.
Failure to make timely payments may result in suspension of services or termination of the agreement.