Customer-Led Voice Assistants Consistently deliver your best brand experience, achieve accurate resolution and uncover data-driven business opportunities Accurate Understanding in Any Circumstance and Language Understand your customers better, in all channels and languages, with less time needed in training. We collect and validate information – such as dates, names or reference numbers – during the course of a conversation, even when it hasn’t been explicitly requested. Our voice assistants intelligently recall relevant information to answer questions, change information or complete transactions. Less repetition and more accurate information means faster time to resolution.
Agent Studio: A no-code platform for creating, deploying, and optimizing enterprise-grade voice AI agents.
Omnichannel Support: Deploy agents across multiple channels including voice, chat, SMS, and email without needing to rebuild or reconfigure.
Real-Time Analytics: Monitor key performance metrics such as containment, customer satisfaction (CSAT), and resolution times with Smart Analyst insights.
Seamless Integrations: Easily connect with existing systems like Salesforce and NICE through pre-built integrations and a self-serve Connect Portal.
Multilingual Capabilities: Support for 45+ languages, allowing for consistent customer service experiences across different geographies.
Account management for customer inquiries and updates.
Authentication processes for secure customer verification.
Call routing to direct customers to the appropriate department or agent.
Billing and payments handling for transaction-related queries.
Booking and reservations management for scheduling services or appointments.
Provides omnichannel support, allowing businesses to deploy AI agents across voice, chat, SMS, and email without needing to rebuild or reconfigure.
Automates complex customer interactions, such as account management and troubleshooting, freeing human agents to focus on more intricate issues.
Offers real-time analytics and performance tracking, enabling businesses to monitor key metrics and optimize customer interactions effectively.
Integrates seamlessly with existing systems like Salesforce and NICE, facilitating quick deployment and reducing the need for custom development work.
Supports multiple languages, ensuring consistent customer service experiences across different geographies.
Ongoing use of the voice agent is priced on a per-minute basis.
Pricing includes proactive performance improvements, maintenance, and 24/7 support.
All plans come with a support system, security measures, and a 99.9% SLA for uptime.
Regular monitoring and upgrades to the latest system features are included in all plans.
The pricing structure is designed to scale according to organizational needs and use cases.
