Pipedrive vs Supportbench: Which is better?

Winning deals is as simple as the sales tools you use. Pipedrive’s easy and effective CRM lets you track your sales pipeline, manage deals, and automate the whole process so you can focus on one thing: selling. Join over 100,000 users worldwide driving business growth with Pipedrive. Customize your pipeline to match your unique sales process, sharpen your strategy with real-time performance insights, and centralize data from over 500 sales tools you know and love. Streamline success and make smarter, faster decisions with AI-powered features. Pipedrive’s Sales Assistant spots patterns and recommends next-best actions, helping you stay one step ahead. Auto-generate compelling sales emails, save time with one-click email thread summaries, and win more deals with less work.

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Supportbench

AI-Driven Customer Service: Your New Superpower. Supportbench harnesses AI to transform your customer service into a strategic asset. Automate mundane tasks, predict customer behavior, and gain critical insights using the latest GPT-4o models.

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Key features

Pipedrive

Sales pipeline and deals
Workflow automation
Insights and reporting
Email campaigns and communication tracking

Supportbench

AI Customer Support: Enhances efficiency and personalizes interactions through AI solutions that understand emotions and suggest replies.
Dynamic SLAs and Escalation Management: Allows for customizable SLA rules and automated workflows for ticket escalations, ensuring timely support.
Comprehensive Customer Management: Streamlines interactions across all channels, providing account history and context for better customer experiences.
Workflow Automation: Automates tasks and enhances team coordination to improve overall support efficiency.
Analytics & Insights: Offers real-time dashboards and custom reports for data-driven decision-making and performance tracking.

Useful for

Pipedrive

Simplify your workflow and unite your sales tasks in one workspace. Seamlessly switch to a sales tool that matches every step of your buyer’s journey. Pipedrive is more than just a pipeline.
Leverage real-time, visual data to easily make tough decisions and identify what works.
Discover the power of a CRM that adapts to your sales strategy, giving you the tools and tips you need to succeed.
Never miss a follow-up with automated sales conversations and AI-powered prompts to focus on the right leads.
Dive into real-time sales reports and grasp the ins and outs of your sales funnel with AI suggestions.

Supportbench

Provides account-aware support, allowing teams to access customer history and context alongside tickets for improved service.
Features dynamic SLAs and escalation management to ensure timely and prioritized responses based on customer needs.
Integrates AI solutions to enhance efficiency, suggest replies, and summarize cases, reducing response times and improving customer satisfaction.
Offers a comprehensive ticket management system that centralizes all client interactions and queries in one platform.
Includes workflow automation to streamline tasks and enhance team coordination, boosting overall operational efficiency.

Use cases

Pipedrive

https://www.pipedrive.com/en/case-studies
https://www.pipedrive.com/en/industries
https://www.pipedrive.com/en/roles

Supportbench

Streamline customer interactions across multiple channels using the Customer Management platform for enhanced support experiences.
Centralize and manage customer support inquiries through the Ticket Management system for efficient resolution.
Automate workflows to improve team coordination and task management, enhancing overall support efficiency.
Utilize AI solutions to summarize cases, suggest replies, and predict customer sentiment, improving response quality.
Implement dynamic SLAs and escalation management to ensure timely and tailored assistance for B2B clients.

Price

Pipedrive

Essential Plan - from $14
Advanced Plan - from $34
Professional Plan - from $49
Power Plan - from $64
Enterprise Plan - from $99

Supportbench

Professional plan starts at $32 per agent per month, billed annually, covering the first 15 agents, with each additional agent costing $2.50 per month.
Enterprise plan starts at $100 per agent per month, with volume pricing available for larger teams, also billed annually.
Onboarding and training are included in both plans.
Professional plan includes account and contact panels, dynamic SLAs, AI summaries, surveys, reporting, and dashboards.
Enterprise plan includes all features of the Professional plan plus SAML SSO, advanced workflow controls, custom onboarding, priority support, and regional data-location options.