AI-Driven Customer Service: Your New Superpower.
Supportbench harnesses AI to transform your customer service into a strategic asset.
Automate mundane tasks, predict customer behavior, and gain critical insights using the latest GPT-4o models.
AI Customer Support: Enhances efficiency and personalizes interactions through AI solutions that understand emotions and suggest replies.
Dynamic SLAs and Escalation Management: Allows for customizable SLA rules and automated workflows for ticket escalations, ensuring timely support.
Comprehensive Customer Management: Streamlines interactions across all channels, providing account history and context for better customer experiences.
Workflow Automation: Automates tasks and enhances team coordination to improve overall support efficiency.
Analytics & Insights: Offers real-time dashboards and custom reports for data-driven decision-making and performance tracking.
Streamline customer interactions across multiple channels using the Customer Management platform for enhanced support experiences.
Centralize and manage customer support inquiries through the Ticket Management system for efficient resolution.
Automate workflows to improve team coordination and task management, enhancing overall support efficiency.
Utilize AI solutions to summarize cases, suggest replies, and predict customer sentiment, improving response quality.
Implement dynamic SLAs and escalation management to ensure timely and tailored assistance for B2B clients.
Provides account-aware support, allowing teams to access customer history and context alongside tickets for improved service.
Features dynamic SLAs and escalation management to ensure timely and prioritized responses based on customer needs.
Integrates AI solutions to enhance efficiency, suggest replies, and summarize cases, reducing response times and improving customer satisfaction.
Offers a comprehensive ticket management system that centralizes all client interactions and queries in one platform.
Includes workflow automation to streamline tasks and enhance team coordination, boosting overall operational efficiency.
Professional plan starts at $32 per agent per month, billed annually, covering the first 15 agents, with each additional agent costing $2.50 per month.
Enterprise plan starts at $100 per agent per month, with volume pricing available for larger teams, also billed annually.
Onboarding and training are included in both plans.
Professional plan includes account and contact panels, dynamic SLAs, AI summaries, surveys, reporting, and dashboards.
Enterprise plan includes all features of the Professional plan plus SAML SSO, advanced workflow controls, custom onboarding, priority support, and regional data-location options.
