Floatbot.AI vs Fireflies: Which is better?

Floatbot.AI is a powerful Voice-First, Multi-Modal Conversational AI + Co-Pilot Platform Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer engagement, streamlining processes to empowering agents and employees, we are your partner in driving smarter, faster and impactful business interactions. With our no-code/low-code platform, you can build powerful AI Agents in minutes—no technical expertise required. Floatbot.AI is trusted by 200+ top players in insurance, banking, & collections to innovate and scale customer engagement & operational excellence.

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Fireflies

Fireflies.ai is an AI-powered conversation intelligence and notetaking tool that helps teams record, transcribe, search and analyze voice conversations. It can be used to capture video and audio, and generate transcripts in minutes, as well as filter and listen to key topics discussed during meetings. Fireflies.ai also has AI-powered search that allows users to review a one-hour meeting in five minutes, and quickly identify action items, tasks, questions and other key metrics. Furthermore, Fireflies.ai allows users to collaborate with co-workers by adding comments, pins and reactions to specific parts of conversations, create soundbites and share meeting notes to collaboration apps like Slack, Notion and Asana. Fireflies.ai also features conversation intelligence that can be used to track speaker talk time, sentiment, monologues and other key metrics, as well as identify objections, competitors and other topic trackers that can be customized. Additionally, Fireflies.ai can be used to automate workflows from meetings by filling out CRMs, creating tasks with voice commands, and instantly share meeting recaps to collaboration apps. Lastly, Fireflies.ai also creates a real-time knowledge base for the entire team, and can be used by knowledge workers across teams such as sales, engineering, recruiting, marketing, education and media & podcasting.

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Key features

Floatbot.AI

Self-Service AI Agents: Includes Voice AI Agent (Voicebot), Chat AI Agent (Chatbot), and Real-Time Agent Assist for enhanced customer interaction.
Omnichannel Support: Deploys chatbots across multiple platforms such as SMS, Facebook Messenger, WhatsApp, and more, ensuring seamless customer engagement.
No-Code/Low-Code Platform: Floatbot UNO allows users to create and manage AI-driven conversational agents without extensive coding knowledge.
Advanced AI Features: Incorporates Voice Biometrics (ARMOR), Cognitive Search (RAG), and Speech AI for improved accuracy and user experience.
Integration Capabilities: Pre-integrated with various contact center solutions and supports API integration for customized workflows and data management.

Fireflies

High-Quality Transcription: Offers 95% accuracy in transcribing meetings in over 100 languages, with features like auto-language detection and speaker recognition.
AI Summaries: Provides comprehensive summaries, action items, and detailed notes immediately after meetings.
Real-Time Assistance: The Live Assist feature offers real-time suggestions and insights during meetings, enhancing participant engagement.
Integration Capabilities: Seamlessly integrates with over 100 tools, including CRMs and project management software, to streamline workflows.
Enterprise-Grade Security: Complies with SOC 2, GDPR, and HIPAA standards, ensuring robust data protection and privacy for users.

Useful for

Floatbot.AI

Increased Efficiency: Automates up to 90% of customer interactions, significantly reducing average handling time (AHT) and operational costs.
Enhanced Customer Experience: Provides 24/7 support across multiple channels, improving customer satisfaction (CSAT) scores by up to 80%.
Real-Time Assistance: Offers agents real-time suggestions and insights during customer interactions, boosting agent productivity by up to 50%.
Seamless Integration: Easily integrates with existing systems and third-party applications, allowing for a smooth transition and enhanced functionality.
Multilingual Support: Supports over 150 languages, enabling businesses to cater to a diverse customer base and improve accessibility.

Fireflies

Provides high-quality meeting transcription and recording with 95% accuracy in over 100 languages.
Offers comprehensive AI-generated summaries, action items, and notes immediately after meetings for quick reference.
Enables real-time transcription and note-taking during meetings, allowing users to stay focused on discussions.
Integrates seamlessly with various platforms and tools, enhancing workflow and productivity across teams.
Ensures enterprise-grade security and compliance with standards like GDPR and HIPAA, protecting sensitive data.

Use cases

Floatbot.AI

Increase digital sales through automated customer interactions and personalized recommendations.
Automate claims submission processes in insurance, reducing operational costs and improving efficiency.
Provide real-time agent assistance during customer support calls to enhance agent productivity and customer satisfaction.
Implement automated debt collection strategies to improve collection rates and reduce operational costs.
Enable seamless customer onboarding and support through omnichannel chatbots and co-browsing features.

Fireflies

Meeting Transcription and Summarization: Automatically transcribe and summarize meetings in real-time across various platforms, including Google Meet, Zoom, and Microsoft Teams.
Action Item Tracking: Generate and assign action items to participants immediately after meetings, ensuring accountability and follow-up.
AI-Powered Search: Utilize AI to search through past meetings for specific discussions, topics, or keywords, enhancing information retrieval.
Integration with Work Tools: Seamlessly integrate with popular CRM and project management tools to auto-fill notes and create tasks from meeting insights.
Real-Time Assistance: Provide live suggestions and answers during meetings through the AI assistant, improving decision-making and communication.

Price

Floatbot.AI

Pricing details are not explicitly provided in the text.
The application offers a free trial for 14 days.
Specific pricing for the Voice Biometrics service is available upon request.
Pricing for NEO – ASR-as-a-Service is based on per port or per concurrent call session.
The application allows for value-based pricing for its services.

Fireflies

Free Plan: $0 per month, includes unlimited transcription, limited AI summaries, and 800 minutes of storage per seat.
Pro Plan: $10 per seat/month (billed annually), includes unlimited transcription, unlimited AI summaries, 8,000 minutes of storage, and additional features like personal assistant and talk-time analytics.
Business Plan: $19 per seat/month (billed annually), includes all Pro features plus video recording, multi-language mode, and team analytics.
Enterprise Plan: $39 per seat/month (billed annually), includes all Business features plus rules engine, SSO, HIPAA compliance, and dedicated account manager.
Annual Billing: Save up to 44% compared to monthly billing.