The application is a call auditing tool that utilizes AI to analyze sales, support, and collection calls, providing insights into agent performance and customer interactions. It allows users to import calls from various recording software, create call scripts, and receive automated audits that highlight compliance issues and areas for improvement. The platform also offers features like performance tracking, violation detection, and the ability to search through extensive call recordings efficiently.
Automatically detect violations, including process and critical errors from calls.
Track agent performance by collating data from thousands of customer calls.
Analyze every call and suggest areas of improvement for each agent.
Search across tens of thousands of recordings in seconds, with proper citations.
Integrates with all call center software.
Analyze sales, support, and collection calls to assess agent performance and gain customer insights.
Automatically detect process violations and critical errors during calls, such as abuse detection.
Track and evaluate agent performance by collating data from thousands of customer calls.
Provide suggestions for improvement for each agent based on the analysis of every call.
Search through extensive call recordings quickly, with proper citations and support for multiple languages.
Enables auditing of a high volume of client calls efficiently, increasing productivity by 10X.
Utilizes AI to provide insights on agent performance and customer interactions, enhancing overall service quality.
Automatically detects violations and critical errors in calls, ensuring compliance and improving operational standards.
Offers searchable insights across thousands of recordings, facilitating quick access to important information.
Integrates seamlessly with existing call center software, streamlining the implementation process.
1st call audit is free.
Pricing details for additional audits or plans are not provided.
