ioni.ai is an AI tool that provides a ChatGPT (Generative Pretrained Transformer) solution for customer support teams. It offers an automated system to help customer support teams resolve tickets faster while reducing costs, and providing more efficient responses to inquiries. It improves productivity by using auto-responding to increase the number of solved tickets while simultaneously reducing the time customers wait for a response. if an agent independently responds to a request, an answer is automatically added to the Knowledge Base. ioni.ai also offers an early access program for users to become early adopters and get access to the latest features and benefits, such as immediate responses, resolving and close up to 80% of common tickets with just one click and increase in response speed even on complex inquiries up to 3x times.
AI-Powered Compliance System: IONI reads existing documents to build a customized compliance system, including HACCP plans and internal audits, without manual data entry.
Real-Time Monitoring and Alerts: The software provides continuous monitoring of critical control points (CCPs) and sends alerts for compliance gaps, document expirations, and deviations.
Automated Audit Reports: Users can generate complete audit packages in one click, formatted for various food safety standards, ensuring readiness for inspections.
Custom HACCP Plan Builder: IONI automatically creates a HACCP plan based on uploaded documents or user input, including hazard analysis, CCPs, and SOPs.
Enterprise-Grade Security: The platform ensures data security with encryption, role-based permissions, and compliance with standards like GDPR and SOC 2 Type II.
Automated HACCP Plan Creation: IONI reads existing documents or process descriptions to automatically generate a complete HACCP plan, including hazard analysis, CCPs, and SOPs, making it audit-ready quickly.
Continuous Compliance Monitoring: The software continuously audits food safety systems against standards like SQF, BRCGS, and CFIA, identifying gaps and suggesting corrective actions in real-time.
Supplier Certificate Tracking: IONI tracks supplier certificates and sends automatic expiry alerts, ensuring that all necessary certifications are current and preventing production delays.
Real-Time Operator Checklists: Operators can access digital checklists on tablets or phones, allowing them to log CCP checks in real-time and enabling QA teams to monitor results instantly.
One-Click Audit Reporting: The platform compiles all compliance records automatically, allowing users to generate a complete audit package in seconds, formatted to meet specific regulatory requirements.
Rapid Compliance Setup: IONI builds your compliance system in days by reading existing documents, eliminating the need for manual data entry and lengthy setup processes.
Real-Time Monitoring: The software provides continuous monitoring of critical control points (CCPs) and supplier certificates, ensuring compliance and reducing the risk of audit failures.
Automated Audit Preparation: IONI generates complete audit packages on demand, streamlining the audit process and saving significant time for quality assurance teams.
AI-Driven Gap Analysis: The platform automatically identifies compliance gaps and suggests corrective actions, helping teams address issues proactively before audits.
User-Friendly Interface: Operators can easily access their tasks through a simple digital checklist, requiring minimal training and enhancing operational efficiency.
HACCP Plan Builder: One-time fee of $500 for a complete HACCP plan, including hazard analysis, CCPs, monitoring tasks, and SOPs.
Monthly Subscription: Pricing starts at $199 per month for ongoing compliance management.
Free Trial: Available with no credit card required for initial setup and demonstration.
Setup Call: Every new client receives a 30-minute setup call to configure the system based on their documents.
Audit-Ready Package: The HACCP plan includes unlimited PDF exports for internal review or certification purposes.
