Haptik is an AI-powered Conversational CRM that helps enterprises manage the customer lifecycle. Utilizing Generative AI, Haptik provides a suite of tools to streamline customer support, enhance marketing efforts, and optimize sales conversions. Included in Haptik's offering is the \u0022Contakt\u0022 suite, which offers a unified platform for cross-channel customer conversations. Haptik's platform features a range of tools including an AI-powered web Q&A, AI-powered sales assistant, smart agent chat with an AI co-pilot, and intelligent analytics tracking user behavior. Offering 24/7 support, Haptik can provide dynamic responses to customer queries with CRM & Web API integration. The platform also supports contextual inbox for support agents, equipped with AI chat prompts, pre-loaded customer details, and intent detection for efficient query resolution. With Haptik's \u0022Interakt\u0022 solution, enterprises can execute extensive campaigns on WhatsApp to drive user engagement and marketing ROI. Lastly, the intelligent analytics feature gives businesses complete visibility of bot and agent performance to identify and address gaps in support.
AI Voice Agents: Automate customer calls with natural, intelligent conversations across telephone, mobile apps, and web platforms.
Multilingual Support: Break language barriers by supporting over 100 languages, allowing customers to communicate in their preferred dialects.
Dynamic Conversation Management: Handle nuanced, branching conversations in real-time without relying on scripted responses.
Seamless Integration: Connect with existing enterprise systems, including CRMs and payment gateways, for smooth workflows and updated information.
Built-in Smart Handover: Automatically route calls to live agents when necessary, providing conversation summaries and intent detection for efficient escalation.
AI Customer Service Agent: Automates customer support by resolving brand-related queries, enhancing efficiency, and reducing the workload on human agents.
AI Sales Agent: Engages customers with personalized product recommendations and smart buying guidance, facilitating seamless transactions and reducing drop-offs during checkout.
AI Booking Agent: Streamlines the booking process for various services, allowing customers to make reservations and appointments through natural conversations without delays.
AI Lead Qualification Agent: Automates the lead qualification process by engaging prospects in conversations, collecting key details, and scheduling follow-ups to convert leads into customers.
Voice AI Agent: Handles customer calls with natural, human-like conversations, managing complex queries and providing real-time support across multiple channels.
Improved Speech Recognition: Background noise cancellation enhances the accuracy of automated speech recognition (ASR) by isolating the speaker's voice from ambient noise, reducing word error rates significantly.
Enhanced Customer Satisfaction: By minimizing miscommunication caused by noise, it leads to higher customer satisfaction scores and improved first-time resolution rates.
Increased Operational Efficiency: Effective noise cancellation reduces the need for human agent escalations, streamlining workflows and allowing for faster resolution of customer queries.
Support for Diverse Environments: It enables voice AI systems to function effectively in various noisy environments, such as busy streets or crowded offices, ensuring consistent performance across different settings.
Real-Time Processing: Advanced noise cancellation technologies operate with low latency, allowing for immediate responses and maintaining the flow of natural conversations without delays.
Haptik offers various AI agents including Customer Service, Sales, Booking, and Lead Qualification agents.
The AI Customer Service Agent boasts an 85-90% automation rate and a 99% improvement in first response time (FRT).
The AI Sales Agent is designed to lower acquisition costs and drive transactions through personalized product recommendations.
The AI Booking Agent enables instant confirmations and cancellations, providing a seamless booking experience across multiple channels.
The AI Lead Qualification Agent automates lead qualification and scheduling, enhancing customer engagement and conversion rates.
