Gupshup

About Gupshup

Gupshup key features

• **Conversational Tools**: Provides a suite of tools for managing customer interactions throughout the customer lifecycle, including Campaign Manager, Bot Studio, Agent Assist, and Conversational AI.
• **Omnichannel Messaging**: Supports communication across multiple channels such as WhatsApp, SMS, RCS, Viber, Voice, Instagram, Web & App, and Telegram.
• **Personalization**: Offers unified customer profiles to personalize conversations and enhance customer engagement.
• **Enterprise Security**: Ensures enterprise-grade security to protect data and maintain customer privacy.
• **AI-Powered Automation**: Utilizes advanced AI for automating marketing, commerce, and support interactions, enabling efficient customer engagement.

Gupshup use cases

• **Conversational Marketing**: Engage prospects through their preferred messaging channels to capture leads and increase customer retention using AI-powered chatbots.
• **Conversational Commerce**: Facilitate sales by providing personalized recommendations, digital catalogs, and one-click payment options directly within messaging apps.
• **Conversational Support**: Offer 24/7 customer service through chatbots that can resolve up to 80% of queries automatically, with seamless handover to live agents for complex issues.
• **Campaign Management**: Automate and optimize multi-channel marketing campaigns, including personalized notifications and re-engagement strategies based on customer behavior.
• **Integration with Existing Systems**: Connect with over 1000 applications to streamline workflows, enhance customer interactions, and improve operational efficiency across various business functions.

Useful for

• Enables businesses to engage customers through personalized, two-way conversations across multiple messaging platforms.
• Facilitates automated marketing campaigns that target specific customer segments, enhancing engagement and conversion rates.
• Provides tools for real-time customer support, allowing businesses to resolve queries efficiently and improve customer satisfaction.
• Offers a unified platform for managing customer interactions, streamlining workflows, and integrating with existing systems for better operational efficiency.
• Supports the creation of custom conversational journeys with no coding required, making it accessible for various business functions.

Price

• Gupshup offers a unified platform for conversational marketing, commerce, and support across 30+ messaging channels.
• The platform supports over 10 billion messages per month and is utilized by more than 45,000 brands globally.
• Gupshup's services include Campaign Manager, Bot Studio, Agent Assist, and Conversational AI, enabling businesses to automate and personalize customer interactions.
• The platform provides tools for creating and managing multi-channel campaigns, optimizing performance, and enhancing marketing ROI.
• Gupshup integrates with various applications and platforms, allowing for seamless communication and engagement with customers.