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About Fin by Intercom
Introducing Fin by Intercom, a breakthrough AI bot that uses the latest GPT-4 technology to accurately and immediately answer customer questions, reducing support volume and resolution times. Fin requires zero setup and can be easily turned on with the ability to hold complete support conversations in plain English, powered by Intercom's proprietary machine learning. Fin provides trustworthy and accurate answers based on your existing support content, ensuring that customers are provided with relevant and helpful responses. Fin only provides answers based on the company's support knowledge base, dramatically increasing accuracy and reducing misleading answers. With built-in safeguards to avoid off-brand topics, Fin ensures a trustworthy source for customers to obtain information.
Fin by Intercom key features
- Natively integrated AI Agent, Fin, designed specifically for customer service, enhancing every customer interaction.
- Omnichannel support that consolidates conversations across email, chat, phone, WhatsApp, and social media into a single inbox.
- AI-powered insights that automatically score and organize conversations, providing actionable data on customer interactions.
- Self-improving system that learns from human agents to enhance performance and provide recommendations for improvement.
- Fully-featured helpdesk with tools for ticketing, automation, and real-time assistance to streamline customer support processes.
Fin by Intercom use cases
- **AI-Powered Customer Support**: Utilize the Fin AI Agent to enhance customer service interactions, providing instant responses and improving resolution times.
- **Omnichannel Management**: Centralize customer communications across various platforms (email, chat, phone, WhatsApp, social media) in a single inbox for consistent support.
- **Automated Ticketing System**: Convert conversations into tickets with one click, ensuring issues are categorized, prioritized, and routed to the appropriate team without losing context.
- **Real-Time Customer Insights**: Access live customer intelligence, including conversation history and behavioral data, to deliver personalized service and improve customer satisfaction.
- **Proactive Customer Engagement**: Use onboarding tools and proactive notifications to keep customers informed about new features and updates, enhancing their overall experience.
Useful for
- **Natively Integrated AI Agent**: Fin is built into the helpdesk, allowing for seamless collaboration between AI and human agents, enhancing customer interactions and experiences.
- **Self-Improving System**: Fin learns from previous interactions, continuously improving its responses and suggestions, which helps human agents perform better over time.
- **Omnichannel Support**: The platform consolidates various communication channels (email, chat, phone, social media) into one interface, ensuring consistent customer experiences across all touchpoints.
- **AI-Powered Insights**: The system automatically analyzes conversations, providing actionable insights into customer trends and satisfaction, enabling teams to make data-driven improvements.
- **Efficient Ticketing System**: Conversations can be easily converted into tickets, ensuring that complex issues are tracked and resolved without losing context, streamlining the support process.
Price
- **Essential Plan**: $19 per seat/month + $0.99 per Fin outcome; includes features like Fin Customer Agent, shared inbox, and public help center.
- **Advanced Plan**: Price not specified; includes all Essential features plus multiple team inboxes, workflow automation, and 20 free Lite seats.
- **Expert Plan**: Price not specified; includes all Advanced features plus SSO, HIPAA support, and 50 free Lite seats.
- **Fin AI Agent**: $0.99 per outcome; no seat costs required, can be used with existing helpdesk systems.
- **Add-Ons**: Pro for $99/month (includes analysis of 1,000 conversations), Copilot for $29 per agent/month, and Proactive Support Plus for $99/month (includes 500 messages).
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