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Featurebase — AI Customer Service Tool | GenAI Works

AI Products

Featurebase

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Featurebase

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Updated 27 Aug 2026

Productivity

Customer Service

Tried by: 0

Review ratings

No reviews yet

Integration support

API

Ideal for

Large teams (20-150 employees)

Price

Paid

About Featurebase

Featurebase is a comprehensive support and feedback platform designed for SaaS companies, enabling them to streamline customer support, collect user feedback, and announce product updates all in one tool. It offers features such as a unified inbox for support tickets, customizable in-app widgets for feedback collection, and AI-driven automation to enhance user experience. Additionally, it includes tools for managing product roadmaps, conducting surveys, and maintaining a changelog, making it a versatile solution for modern product and support teams.

Featurebase key features

Omnichannel support inbox with Fibi AI Agent.
Feedback board and in-app widgets
AI-powered Help Center
Surveys (NPS, CSAT, etc.)
Integration capabilities with popular tools like Jira, Slack, and GitHub.

Featurebase use cases

Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents.
Collect and manage user feedback through a centralized feedback forum and in-app widgets.
Create an AI-powered help center for self-serve support and product documentation.
Announce product updates and changes through a public changelog, emails, and an in-app widget.
Conduct targeted surveys to measure customer satisfaction and gather insights on user experience.

Useful for

Centralizes customer feedback, support tickets, and product updates in one platform, enhancing efficiency and organization.
Offers AI-powered features, such as automated responses and duplicate feedback detection, to streamline support processes and reduce workload.
Provides customizable tools for collecting and managing user feedback, allowing teams to prioritize features based on user demand and revenue impact.
Facilitates seamless integration with popular tools like Slack, Jira, and GitHub, ensuring a smooth workflow and data synchronization across platforms.
Enables self-serve support through a customizable knowledge base and in-app help widgets, improving user experience and reducing support requests.

Price

Free Plan: $0/month, ideal for indie hackers and small teams, includes 1 admin member and unlimited end users.
Starter Plan: $49/month, includes 4 admin members (additional $25/month for extra members) and unlimited end users.
Growth Plan: $99/month, includes 6 admin members (additional $25/month for extra members) and unlimited end users.
Business Plan: $207/month, includes 8 admin members (additional $25/month for extra members) and unlimited end users.
Enterprise Plan: Custom pricing available for tailored solutions including full white-labeling and personalized onboarding.

Company

Resources

Website

Twitter

Youtube

Last Reviews

Frequently asked questions

What is Featurebase useful for?

Centralizes customer feedback, support tickets, and product updates in one platform, enhancing efficiency and organization.
Offers AI-powered features, such as automated responses and duplicate feedback detection, to streamline support processes and reduce workload.
Provides customizable tools for collecting and managing user feedback, allowing teams to prioritize features based on user demand and revenue impact.
Facilitates seamless integration with popular tools like Slack, Jira, and GitHub, ensuring a smooth workflow and data synchronization across platforms.
Enables self-serve support through a customizable knowledge base and in-app help widgets, improving user experience and reducing support requests.

What are the main use cases for Featurebase?

Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents.
Collect and manage user feedback through a centralized feedback forum and in-app widgets.
Create an AI-powered help center for self-serve support and product documentation.
Announce product updates and changes through a public changelog, emails, and an in-app widget.
Conduct targeted surveys to measure customer satisfaction and gather insights on user experience.

What are Featurebase's key features?

Omnichannel support inbox with Fibi AI Agent.
Feedback board and in-app widgets
AI-powered Help Center
Surveys (NPS, CSAT, etc.)
Integration capabilities with popular tools like Jira, Slack, and GitHub.

How much does Featurebase cost?

Free Plan: $0/month, ideal for indie hackers and small teams, includes 1 admin member and unlimited end users.
Starter Plan: $49/month, includes 4 admin members (additional $25/month for extra members) and unlimited end users.
Growth Plan: $99/month, includes 6 admin members (additional $25/month for extra members) and unlimited end users.
Business Plan: $207/month, includes 8 admin members (additional $25/month for extra members) and unlimited end users.
Enterprise Plan: Custom pricing available for tailored solutions including full white-labeling and personalized onboarding.

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AI Products

Featurebase

Back

Featurebase

Copy link

Share via Facebook

Share via X

Share via LinkedIn

Updated 27 Aug 2026

Productivity

Customer Service

Tried by: 0

Review ratings

No reviews yet

Integration support

API

Ideal for

Large teams (20-150 employees)

Price

Paid

About Featurebase

Featurebase key features

Omnichannel support inbox with Fibi AI Agent.
Feedback board and in-app widgets
AI-powered Help Center
Surveys (NPS, CSAT, etc.)
Integration capabilities with popular tools like Jira, Slack, and GitHub.

Featurebase use cases

Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents.
Collect and manage user feedback through a centralized feedback forum and in-app widgets.
Create an AI-powered help center for self-serve support and product documentation.
Announce product updates and changes through a public changelog, emails, and an in-app widget.
Conduct targeted surveys to measure customer satisfaction and gather insights on user experience.

Useful for

Centralizes customer feedback, support tickets, and product updates in one platform, enhancing efficiency and organization.
Offers AI-powered features, such as automated responses and duplicate feedback detection, to streamline support processes and reduce workload.
Provides customizable tools for collecting and managing user feedback, allowing teams to prioritize features based on user demand and revenue impact.
Facilitates seamless integration with popular tools like Slack, Jira, and GitHub, ensuring a smooth workflow and data synchronization across platforms.
Enables self-serve support through a customizable knowledge base and in-app help widgets, improving user experience and reducing support requests.

Price

Free Plan: $0/month, ideal for indie hackers and small teams, includes 1 admin member and unlimited end users.
Starter Plan: $49/month, includes 4 admin members (additional $25/month for extra members) and unlimited end users.
Growth Plan: $99/month, includes 6 admin members (additional $25/month for extra members) and unlimited end users.
Business Plan: $207/month, includes 8 admin members (additional $25/month for extra members) and unlimited end users.
Enterprise Plan: Custom pricing available for tailored solutions including full white-labeling and personalized onboarding.

Company

Resources

Website

Twitter

Youtube

Last Reviews

Frequently asked questions

What is Featurebase useful for?

Centralizes customer feedback, support tickets, and product updates in one platform, enhancing efficiency and organization.
Offers AI-powered features, such as automated responses and duplicate feedback detection, to streamline support processes and reduce workload.
Provides customizable tools for collecting and managing user feedback, allowing teams to prioritize features based on user demand and revenue impact.
Facilitates seamless integration with popular tools like Slack, Jira, and GitHub, ensuring a smooth workflow and data synchronization across platforms.
Enables self-serve support through a customizable knowledge base and in-app help widgets, improving user experience and reducing support requests.

What are the main use cases for Featurebase?

Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents.
Collect and manage user feedback through a centralized feedback forum and in-app widgets.
Create an AI-powered help center for self-serve support and product documentation.
Announce product updates and changes through a public changelog, emails, and an in-app widget.
Conduct targeted surveys to measure customer satisfaction and gather insights on user experience.

What are Featurebase's key features?

Omnichannel support inbox with Fibi AI Agent.
Feedback board and in-app widgets
AI-powered Help Center
Surveys (NPS, CSAT, etc.)
Integration capabilities with popular tools like Jira, Slack, and GitHub.

How much does Featurebase cost?

Free Plan: $0/month, ideal for indie hackers and small teams, includes 1 admin member and unlimited end users.
Starter Plan: $49/month, includes 4 admin members (additional $25/month for extra members) and unlimited end users.
Growth Plan: $99/month, includes 6 admin members (additional $25/month for extra members) and unlimited end users.
Business Plan: $207/month, includes 8 admin members (additional $25/month for extra members) and unlimited end users.
Enterprise Plan: Custom pricing available for tailored solutions including full white-labeling and personalized onboarding.

Similar products

Free

Wave.video

Easiest platform to make and record videos - Live Streaming Studio - Video Editor - Thumbnail Maker - Video Hosting - Video Recording - Stock Library combined in one platform

Oops! It looks like you need to sign up

Before leaving a review you need to create an account. Don't worry, it only takes a moment and gives you access to exclusive content and updates. Ready to get started?