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About Coveo
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading AI platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage.
We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business.
To achieve this AI-experience advantage at scale, it is imperative for enterprises to have a spinal and composable ability to bring AI to every point-of-experience, delivering individualized and generative experiences at each customer and employee interaction, powered by AI-Search and GenAI that optimize for both experience and business outcomes.
Our single SaaS Composable AI Search and Generative Experiences platform and robust suite of AI and GenAI models are designed to transform the total experience from CX to EX across websites, ecommerce, service, and workplace. Powering individualized, trusted, and connected experiences across every interaction to delight customers and augment employees and drive superior business outcomes. Our platform is certified ISO 27001, HIPAA compliant, SOC2 type 2 compliant, and 99.999% SLA resilient. We are a Salesforce Summit ISV Partner, an SAPⓇ Endorsed App, and an Adobe Gold Partner.
Coveo key features
- Coveo is recognized as a Leader in the 2026 Gartner® Magic Quadrant for Search and Product Discovery.
- The platform offers AI-driven features such as Conversational Search, Generative Answering, and AI Recommendations for enhanced user experience.
- Coveo integrates seamlessly with existing tech stacks, allowing for secure and scalable content indexing across various systems.
- It provides personalized experiences tailored to user roles, locations, and intents, improving customer engagement and satisfaction.
- The platform supports multiple industries, including manufacturing, retail, financial services, healthcare, and high tech.
Coveo use cases
- AI-powered product discovery for B2B and B2C commerce, enhancing revenue and margin.
- Real-time, AI-assisted customer service solutions that improve self-service and customer satisfaction.
- Personalized website experiences that boost engagement and lead capture through integration with various CMS and DXP platforms.
- Unified search capabilities across enterprise data, tailored by user role, location, and intent to enhance employee experience.
- Integration with existing tech stacks, allowing seamless content indexing and retrieval without disruption.
Useful for
- Enhances product discovery and search experiences for B2B and B2C enterprises.
- Provides AI-driven recommendations and personalized content for improved customer engagement.
- Integrates seamlessly with existing tech stacks, ensuring secure and scalable data indexing.
- Supports self-service capabilities, reducing operational costs and improving customer satisfaction.
- Delivers actionable insights and analytics to optimize business outcomes across various industries.
Price
- Coveo offers a free trial for potential users to explore the platform.
- Pricing plans are not explicitly detailed in the provided text.
- The platform is designed for various industries, including manufacturing, retail, financial services, healthcare, and high tech.
- Coveo integrates with existing tech stacks without requiring migrations or disruptions.
- The platform emphasizes driving revenue, improving customer satisfaction, and enhancing employee experiences.
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