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About Brandwise
Brandwise is an AI-powered brand manager tool that helps businesses protect their online reputation on social media. It automatically scans and filters posts and ads across paid and organic social media accounts to hide potentially brand-damaging, hateful, racist comments, and spam. The tool uses sentiment analysis to identify harmful comments and prevent them from being displayed to the public, while also notifying users of any flagged comments that require a prompt response. The tool offers flexible pricing, with a 7-day free trial available, and a range of pricing options for individuals, small businesses, and larger organizations. Overall, Brandwise is a useful tool for businesses looking to protect their brand reputation and foster a safer social media environment for their followers and customers.
Brandwise key features
- Unified inbox for managing comments, DMs, emails, and live chats from multiple platforms in one place.
- AI agent, Obie, learns the brand's knowledge base, policies, and past interactions to provide personalized responses.
- Customizable handling instructions for various customer situations, allowing for tailored automation.
- Real-time moderation and response capabilities, designed to manage high volumes of customer interactions efficiently.
- No seat fees, enabling unlimited teammates and pages on every plan, with pricing based on AI workload rather than team size.
Brandwise use cases
- Centralizes customer interactions across multiple channels (comments, DMs, email, live chat) into one unified inbox.
- Automates responses to common customer inquiries, such as shipping times and product details, using AI-generated replies.
- Learns brand-specific information from knowledge bases, product catalogs, and past interactions to provide personalized customer support.
- Handles order management tasks, including tracking, exchanges, and refunds, directly within Shopify.
- Supports high-volume brands by efficiently moderating and responding to thousands of customer interactions in real time.
Useful for
- Centralizes customer interactions across multiple channels (comments, DMs, email, live chat) into one unified inbox.
- Utilizes AI to learn brand-specific knowledge, ensuring personalized and accurate responses to customer inquiries.
- Automates various customer service tasks, including order tracking, exchanges, and spam filtering, reducing manual workload.
- Designed for high-volume brands, capable of managing thousands of customer interactions in real-time.
- Offers unlimited team access and pages without additional seat fees, making it cost-effective for growing businesses.
Price
- Unified inbox for managing comments, DMs, emails, and live chats across all platforms.
- No seat fees; unlimited teammates and pages on every plan.
- Pricing scales based on the volume of work the AI handles, not team size.
- Self-improving AI that learns from the brand's knowledge base and past interactions.
- Free trial available for 7 days to test the service.
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