The Manager's Toolkit: A Practical Guide to Managing People at Work

The purpose of this course is to give you practical guidance on managing people at work. It doesn't matter whether you are a junior manager in a store or a mid-level manager in an office; the same skills apply in any workplace. During the course you will become familiar with some of the theories of human resource management and then see how they are applied in everyday work life. We hope that at the end of the course you will be better prepared to select the right employee, motivate and evaluate your team, manage conflict in the workplace, lead and make decisions on a daily basis.