Introduction to Microsoft Dynamics 365

Students who complete this course will receive a 50% discount on the MB-910 Microsoft Certification Exam. Learning to make the most of a customer relationship management (CRM) tool like Microsoft Dynamics is a powerful way to strengthen customer relationships and help you organize your operations. But with such comprehensive tools, where do you start? By the end of this course, you will be able to use the tools contained in Microsoft Dynamics 365. You will build your knowledge of these tools through a series of materials, videos, practice tests, and assessments. This course will demonstrate your capabilities in customer acquisition, marketing, and sales and establish you as a source of knowledge about these tools within your organization. This course is designed for those who have zero to two years of relevant experience in sales, marketing, and customer service, as well as possible previous experience using Microsoft Dynamics. To successfully complete this course, you must be interested in learning about Microsoft Dynamics 365 and have access to a free trial or a paid account.