Velaris vs Freed AI: Which is better?

Velaris is a customer success platform designed to enhance the efficiency and effectiveness of customer success teams. It offers features such as data analytics, automation tools, and collaboration capabilities, allowing users to track customer health, manage tasks, and streamline communications. The platform integrates various customer data sources, enabling organizations to gain insights and improve customer relationships while automating repetitive tasks.

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Freed AI

Freed is an AI tool specifically designed for clinicians in the medical field. It acts as a virtual medical scribe, significantly reducing documentation time while ensuring accurate results. With the help of Freed, clinicians can streamline their workload and enhance efficiency by focusing less on administrative tasks. The tool transcribes patient visits, extracting and summarizing medically relevant information in the appropriate format, similar to a human scribe. This allows clinicians to quickly generate SOAP notes, which are generated based on medical guidelines and best practice templates. Clinicians can review, edit, and copy the note into their preferred Electronic Health Record (EHR) with just one click. Freed is HIPAA compliant and prioritizes data privacy by not storing patient recordings. It offers a free trial for users to experience the benefits firsthand, and there are different pricing options available for individuals and groups. Overall, Freed aims to alleviate the burden of documentation for clinicians, enabling them to focus on patient care and ultimately reduce burnout.

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Key features

Velaris

Data and Analytics: Provides visibility into customer data, health metrics, reporting capabilities, sentiment analysis, and custom objects for tailored data management.
Productivity and Automation: Features an intuitive automation builder, task management system, playbooks for process standardization, and success plans for tracking account progress.
Customer Collaboration: Includes tools for email campaigns, a customer portal for collaboration, and built-in survey capabilities for feedback collection.
Integrations and Security: Offers connectivity to various systems and ensures data security with GDPR and SOC compliance.
Velaris AI: Utilizes AI to enhance customer success operations, including drafting emails and generating insights from customer interactions.

Freed AI

AI Scribe: Generates accurate clinical notes tailored to specific specialties, allowing clinicians to focus on patient care.
EHR Integration: Facilitates seamless transfer of notes to various browser-based EHRs with a single click.
Visit Preparation: Provides concise patient summaries and clinical answers before appointments to enhance efficiency.
Coding Assistant: Suggests optimized ICD-10, CPT, and E/M codes based on patient encounters to streamline billing processes.
AI Receptionist: Offers a 24/7 communication platform for front desk operations, managing patient calls and inquiries efficiently.

Useful for

Velaris

Data Consolidation: Velaris allows users to consolidate customer data from various sources into a single platform, providing a comprehensive view of customer interactions and health metrics.
Automated Workflows: The platform features a drag-and-drop automation builder that enables users to create automated workflows, significantly reducing manual tasks and saving time.
Health Monitoring: Users can build customized health scores based on real-time metrics, allowing for proactive management of customer relationships and early identification of churn risks.
Collaboration Tools: Velaris offers tools for streamlined communication and collaboration with customers, including email campaigns, a customer portal, and survey capabilities to gather feedback.
AI Integration: The platform leverages AI to assist in drafting communications and analyzing customer sentiment, enhancing the efficiency and effectiveness of customer success teams.

Freed AI

Time Savings: Freed significantly reduces the time clinicians spend on documentation, allowing them to focus more on patient care and less on paperwork.
Accurate Clinical Notes: The AI scribe generates precise and specialty-specific notes, enhancing the quality of documentation and reducing errors.
Seamless EHR Integration: Notes can be pushed to various browser-based EHRs with a single click, streamlining the workflow and minimizing administrative burdens.
Automated Coding Assistance: The application provides optimized ICD-10, CPT, and E/M codes, facilitating faster billing processes and improving revenue capture.
24/7 Patient Communication: The AI receptionist handles patient calls and inquiries around the clock, ensuring no missed communications and allowing staff to concentrate on higher-value tasks.

Use cases

Velaris

Data Consolidation: Velaris allows users to consolidate customer data from various sources into a single platform for easy access and management.
Health Monitoring: Users can create and monitor custom health scores for customers, enabling proactive management of churn risks and expansion opportunities.
Automated Workflows: The platform features a drag-and-drop automation builder that enables users to automate repetitive tasks and workflows, saving time and increasing efficiency.
Customer Collaboration: Velaris provides tools for creating email campaigns, customer portals, and surveys to facilitate communication and collaboration with customers.
Sentiment Analysis: The application includes AI-powered sentiment analysis to gauge customer feelings and identify potential issues based on feedback and interactions.

Freed AI

AI Scribe for Clinicians: Generates accurate clinical notes tailored to specific specialties, allowing clinicians to focus more on patient care rather than documentation.
EHR Integration: Facilitates seamless transfer of notes to various browser-based Electronic Health Records (EHRs) with a single click, streamlining the documentation process.
Visit Preparation: Provides concise patient summaries and relevant clinical information before appointments, enhancing the clinician's readiness for each visit.
Coding Assistant: Automatically suggests optimized ICD-10 and CPT codes based on the context of patient encounters, improving billing accuracy and efficiency.
AI Receptionist for Front Desk: Manages patient calls and inquiries 24/7, categorizing messages and allowing for SMS communication, thus freeing up staff for higher-value tasks.

Price

Velaris

Pricing details for the application are not provided in the text.
There is no mention of specific plans or their costs.
No information is available regarding subscription tiers or payment options.
The text does not include any promotional offers or discounts.
There are no details on free trials or money-back guarantees.

Freed AI

Starter Plan: $39/month for 1 clinician, includes up to 40 notes per month, best-in-class AI scribe, specialty-specific templates, and live support.
Core Plan: $79/month for unlimited note generation, includes everything in Starter plus an instant template builder and AI clinician assistant for editing.
Premier Plan: $119/month (or $104/month if billed annually), includes everything in Core plus visit summaries, patient context, instant patient instructions, letters, referrals, EHR push integration, and ICD-10 coding.
Groups Plan: Custom pricing for all-in-one AI platform for clinics, includes everything in Premier plus additional features like medical assistant users, patient sharing, live clinic onboarding, and dedicated account manager.
Front Desk Plan: Starting at $149/month for AI receptionist and communications platform.