Tidio vs Fireflies: Which is better?

Lyro is an AI-powered chatbot tool developed by Tidio that aims to revolutionize customer service. It enables small and medium businesses to scale their support capacity without the need for additional hiring. Lyro engages with customers, providing instant answers to their questions. With an average response time of under 15 seconds, Lyro is significantly faster than human agents who typically have a response time of 2 minutes. By handling up to 70% of common customer inquiries, Lyro frees up human agents to focus on more complex issues.Lyro offers accurate responses by utilizing the data in your support content and can be updated in real-time. Every Tidio account starts with 50 free Lyro conversations, and custom limits are offered based on needs. The Lyro plan provides unlimited Lyro support at various price points. The tool also offers better prices with custom Lyro plans, which users can inquire about to receive a personalized quote.

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Fireflies

Fireflies.ai is an AI-powered conversation intelligence and notetaking tool that helps teams record, transcribe, search and analyze voice conversations. It can be used to capture video and audio, and generate transcripts in minutes, as well as filter and listen to key topics discussed during meetings. Fireflies.ai also has AI-powered search that allows users to review a one-hour meeting in five minutes, and quickly identify action items, tasks, questions and other key metrics. Furthermore, Fireflies.ai allows users to collaborate with co-workers by adding comments, pins and reactions to specific parts of conversations, create soundbites and share meeting notes to collaboration apps like Slack, Notion and Asana. Fireflies.ai also features conversation intelligence that can be used to track speaker talk time, sentiment, monologues and other key metrics, as well as identify objections, competitors and other topic trackers that can be customized. Additionally, Fireflies.ai can be used to automate workflows from meetings by filling out CRMs, creating tasks with voice commands, and instantly share meeting recaps to collaboration apps. Lastly, Fireflies.ai also creates a real-time knowledge base for the entire team, and can be used by knowledge workers across teams such as sales, engineering, recruiting, marketing, education and media & podcasting.

Key features

Tidio

AI customer service chatbot (Lyro) that handles up to 90% of low-level support questions.
Integrated help desk for organized customer service workflows.
Proactive automation features to capture leads and enhance sales.
Custom AI solutions available through Tidio Labs.
High resolution rate guarantee, with a commitment to improve customer service effectiveness.

Fireflies

High-Quality Transcription: Offers 95% accuracy in transcribing meetings in over 100 languages, with features like auto-language detection and speaker recognition.
AI Summaries: Provides comprehensive summaries, action items, and detailed notes immediately after meetings.

Tidio vs Fireflies: Which is better?

Tidio

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Fireflies

Key features

Tidio

AI customer service chatbot (Lyro) that handles up to 90% of low-level support questions.
Integrated help desk for organized customer service workflows.
Proactive automation features to capture leads and enhance sales.
Custom AI solutions available through Tidio Labs.
High resolution rate guarantee, with a commitment to improve customer service effectiveness.

Fireflies

High-Quality Transcription: Offers 95% accuracy in transcribing meetings in over 100 languages, with features like auto-language detection and speaker recognition.
AI Summaries: Provides comprehensive summaries, action items, and detailed notes immediately after meetings.

Useful for

Tidio

Enables faster ticket responses across multiple channels, improving customer satisfaction.
Automates up to 90% of low-level support inquiries, allowing human agents to focus on complex issues.
Provides a reliable AI agent that aligns with brand voice, enhancing customer trust and experience.
Increases lead generation and conversion rates through proactive automation and smart actions.
Offers seamless integrations with over 120 tools, streamlining workflows and enhancing operational efficiency.

Fireflies

Provides high-quality meeting transcription and recording with 95% accuracy in over 100 languages.
Offers comprehensive AI-generated summaries, action items, and notes immediately after meetings for quick reference.
Enables real-time transcription and note-taking during meetings, allowing users to stay focused on discussions.
Integrates seamlessly with various platforms and tools, enhancing workflow and productivity across teams.
Ensures enterprise-grade security and compliance with standards like GDPR and HIPAA, protecting sensitive data.

Use cases

Tidio

Automate up to 90% of low-level customer support inquiries using the Lyro AI Agent.
Enhance customer service efficiency by reducing waiting times by 86%.
Increase lead generation by 25% through proactive automations and live chat features.
Streamline customer service workflows with an intuitive help desk interface and smart AI features.
Provide reliable and context-aware responses aligned with brand voice to improve customer satisfaction (CSAT).

Fireflies

Meeting Transcription and Summarization: Automatically transcribe and summarize meetings in real-time across various platforms, including Google Meet, Zoom, and Microsoft Teams.
Action Item Tracking: Generate and assign action items to participants immediately after meetings, ensuring accountability and follow-up.
AI-Powered Search: Utilize AI to search through past meetings for specific discussions, topics, or keywords, enhancing information retrieval.
Integration with Work Tools: Seamlessly integrate with popular CRM and project management tools to auto-fill notes and create tasks from meeting insights.
Real-Time Assistance: Provide live suggestions and answers during meetings through the AI assistant, improving decision-making and communication.

Price

Tidio

Start for free with no credit card required.
Premium Plan available for tailored optimization strategies and custom limits.
Contact sales for specific pricing details.
67% resolution rate guarantee; money-back if not achieved.
Automation can handle up to 90% of repetitive tasks.

Fireflies

Free Plan: $0 per month, includes unlimited transcription, limited AI summaries, and 800 minutes of storage per seat.
Pro Plan: $10 per seat/month (billed annually), includes unlimited transcription, unlimited AI summaries, 8,000 minutes of storage, and additional features like personal assistant and talk-time analytics.
Business Plan: $19 per seat/month (billed annually), includes all Pro features plus video recording, multi-language mode, and team analytics.
Enterprise Plan: $39 per seat/month (billed annually), includes all Business features plus rules engine, SSO, HIPAA compliance, and dedicated account manager.
Annual Billing: Save up to 44% compared to monthly billing.