Smartsupp vs RFP.ai: Which is better?

- Smartsupp is a live chat and customer support platform that offers tools for communicating with website visitors, automating responses, and analytics to improve customer engagement and increase conversions.

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RFP.ai

RFP.ai is a trust-first platform that turns an uploaded RFP or security questionnaire into cited, review-ready answers in hours instead of weeks. It extracts the questions, generates source-backed drafts from your own approved content with confidence scores, and routes uncertain answers to the right reviewer. Every answer carries citations, nothing is trained on your data, and the platform is EU-hosted.

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Key features

SmartsuppNo data

RFP.ai

Uploaded RFP to cited answers in hours
Confidence scoring (0-100) flags answers needing review
Source-backed drafts from your own approved content
Browser extension for portals plus Claude Desktop (MCP) integration
EU-hosted, with no training on your data

Useful for

SmartsuppNo data

RFP.ai

Proposal and presales teams answering RFPs
Security and compliance teams handling questionnaires
Organizations with repeat response work
Teams needing audit trails and buyer trust

Use cases

SmartsuppNo data

RFP.ai

Respond to RFPs and security questionnaires fast
Auto-fill vendor portals like SAP Ariba
Route low-confidence answers to expert reviewers
Reuse approved knowledge across proposals

Price

SmartsuppFree

RFP.ai

7-day free trial on every plan
Starter — €49/mo (1M tokens, 5 users)
Professional — €129/mo (5M tokens, 15 users)
Enterprise — €449/mo (20M tokens, unlimited users, SSO)