Recontact vs ProductlyAI: Which is better?

The application is a call auditing tool that utilizes AI to analyze sales, support, and collection calls, providing insights into agent performance and customer interactions. It allows users to import calls from various recording software, create call scripts, and receive automated audits that highlight compliance issues and areas for improvement. The platform also offers features like performance tracking, violation detection, and the ability to search through extensive call recordings efficiently.

ProductlyAI is an AI-based tool designed to streamline the process of collating and organizing product feedback from various customer interactions across different platforms within a company. It has integrations with numerous platforms including Intercom, Slack, Gong, and others. Its core function is to automatically detect, categorize, and summarise product feedback from these diverse conversation streams. This is designed to assist product managers in building a clearer understanding of customer needs and wants, facilitating the development of products that accurately reflect customer preferences. Alongside this, ProductlyAI features a comprehensive feedback tracking module, which allows for accessible and immediate retrieval of all the feedback received from a singular customer, enhancing the understanding of individual customer journeys and experiences. ProductlyAI also provides AI-powered weekly feedback summaries delivered directly via Slack and can tailor notifications based on the detected emotional responses of customers. These capabilities collectively help in providing a more intricate understanding of the customer base and informing product development.