ProductlyAI vs Survicate: Which is better?

ProductlyAI is an AI-based tool designed to streamline the process of collating and organizing product feedback from various customer interactions across different platforms within a company. It has integrations with numerous platforms including Intercom, Slack, Gong, and others. Its core function is to automatically detect, categorize, and summarise product feedback from these diverse conversation streams. This is designed to assist product managers in building a clearer understanding of customer needs and wants, facilitating the development of products that accurately reflect customer preferences. Alongside this, ProductlyAI features a comprehensive feedback tracking module, which allows for accessible and immediate retrieval of all the feedback received from a singular customer, enhancing the understanding of individual customer journeys and experiences. ProductlyAI also provides AI-powered weekly feedback summaries delivered directly via Slack and can tailor notifications based on the detected emotional responses of customers. These capabilities collectively help in providing a more intricate understanding of the customer base and informing product development.

Survicate is a customer feedback platform that enables businesses to create and distribute surveys across various channels, including email, websites, in-app, and mobile applications. It offers tools for measuring customer satisfaction through metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES), while also providing integrations with popular CRM and marketing tools to streamline data collection and analysis. The platform is designed to help organizations gather actionable insights to improve user experience and drive product development.