Numa vs NoForm: Which is better?

Numa is an AI-driven platform designed to enhance communication and operational efficiency for automotive dealerships. It utilizes generative AI technology to automate customer interactions, including appointment scheduling and call handling, thereby improving customer satisfaction and dealership performance. The platform aims to help dealerships capture every customer opportunity while reducing the need for additional staff.

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NoForm

NoForm.ai is an AI Sales Assistant designed to increase leads on websites. Using an AI model akin to GPT technologies, it provides immediate responses to visitor questions, playing a vital role in maximising engagement and optimising the likelihood of potential purchases. The AI assistant easily adapts to and can be integrated into numerous website hosting platforms, including Wordpress, Wix, Webflow, among others, with simple copy-pasting of the code. The tool also includes a feature for auto-qualifying website visitors based on pre-determined business criteria and subsequently converting them into a meeting once they are deemed suitable leads. Given its no-coding requirement, the tool is easy to set up and fully-customizable to meet varying business needs. Additionally, the tool complies with necessary security standards, thus providing a reliable solution for businesses aiming to capture more leads.

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Key features

Numa

Generative AI Integration: Utilizes generative AI technology to enhance dealership performance and customer interactions.
Automated Appointment Booking: Automates the scheduling of appointments through voice technology, eliminating the need for human involvement.
Custom Conversation Routing: Allows dealerships to configure rules for routing and labeling customer conversations based on specific needs and criteria.
Real-Time DMS Insights: Provides live access to Dealership Management System (DMS) activity to facilitate personalized customer service.
Automated Customer Updates: Sends automated status updates to customers, improving customer satisfaction and reducing the workload on service advisors.

NoForm

24/7 AI Chatbot Support: Provides instant responses to customer inquiries, ensuring engagement and lead capture at any time.

Numa vs NoForm: Which is better?

Key features

Numa

Generative AI Integration: Utilizes generative AI technology to enhance dealership performance and customer interactions.
Automated Appointment Booking: Automates the scheduling of appointments through voice technology, eliminating the need for human involvement.
Custom Conversation Routing: Allows dealerships to configure rules for routing and labeling customer conversations based on specific needs and criteria.
Real-Time DMS Insights: Provides live access to Dealership Management System (DMS) activity to facilitate personalized customer service.
Automated Customer Updates: Sends automated status updates to customers, improving customer satisfaction and reducing the workload on service advisors.

NoForm

24/7 AI Chatbot Support: Provides instant responses to customer inquiries, ensuring engagement and lead capture at any time.

Useful for

Numa

Improved Customer Satisfaction Index (CSI): Numa has helped dealerships achieve high CSI scores consistently, indicating enhanced customer satisfaction and loyalty.
Increased Sales Efficiency: Sales consultants using Numa's Sales Inbox have reported selling an average of 15 cars per month by effectively responding to customer inquiries.
Comprehensive Customer Communication: Numa serves as a vital communication tool for dealerships, ensuring that customer interactions are seamless and integrated into their operations.
Automation of Appointment Booking: The platform automates appointment scheduling, allowing dealerships to handle customer calls and requests without additional staffing.
Enhanced Service Efficiency: Numa provides automated status updates to customers, reducing the workload on service advisors and improving overall service department efficiency.

NoForm

Provides 24/7 customer support, ensuring instant responses to inquiries and enhancing customer satisfaction.
Automates lead qualification by engaging visitors in real-time conversations, allowing businesses to focus on high-potential leads.
Offers valuable insights through conversation analysis, helping businesses refine their marketing strategies and improve service offerings.
Easy setup and integration with popular website platforms, enabling quick deployment without the need for coding skills.
Fully customizable to align with brand identity, ensuring a consistent and trustworthy experience for users.

Use cases

Numa

Automate appointment booking and customer call responses using Generative AI to enhance operational efficiency in dealerships.
Improve customer satisfaction index (CSI) by providing automated status updates and personalized service, leading to increased customer loyalty.
Enable sales consultants to manage customer conversations through a centralized sales inbox, resulting in higher car sales.
Facilitate real-time communication with customers by integrating with leading Dealership Management Systems (DMS) for better service delivery.
Capture every repair order (RO) and ensure 100% call response rate without increasing headcount, optimizing resource allocation.

NoForm

24/7 Customer Support: The AI chatbot provides instant answers to customer inquiries at any time, enhancing user engagement and satisfaction across various industries.
Lead Qualification: The chatbot automatically qualifies website visitors by gathering essential information such as needs, budget, and urgency, allowing businesses to focus on high-potential leads.
Appointment Scheduling: The chatbot can integrate with third-party scheduling systems to facilitate booking appointments or demos directly through conversations.
Data-Driven Insights: The AI analyzes customer interactions to uncover insights about visitor needs and preferences, helping businesses refine their marketing strategies and offerings.
Seamless Integration: The chatbot can be easily embedded into various website platforms (e.g., WordPress, Wix) without requiring coding skills, making it accessible for businesses of all sizes.

Price

Numa

Numa offers a demo for potential customers to understand the service.
GM dealers can receive co-op reimbursement and up to 50% off Numa using their available iMR Service Lane funds.
The service includes monthly recurring fees, usage fees, and other applicable charges.
Charges are billed in advance of the service period, and there are no prorated refunds for early termination.
Customers must maintain a current and active credit card for automatic billing of service fees.

NoForm

Business Plan: $29 for the first month, then $99/month; includes 1 AI Sales Assistant chatbot, unlimited chat messages, and in-depth analytics.
Enterprise Plan: $149 for the first month, then $499/month; includes 5 AI Sales Assistant chatbots, custom integrations, and dedicated account manager.
Agency/Resellers Plan: Custom pricing available; includes 3 or more AI Sales Assistant chatbots and access via your own OpenAI API key.
Free Trial: 7-day free trial available with no credit card required.
Discount: Save up to 70% on your first month.