Numa is an AI-driven platform designed to enhance communication and operational efficiency for automotive dealerships. It utilizes generative AI technology to automate customer interactions, including appointment scheduling and call handling, thereby improving customer satisfaction and dealership performance. The platform aims to help dealerships capture every customer opportunity while reducing the need for additional staff.
Numa key features
**Generative AI Integration**: Utilizes generative AI technology to enhance dealership performance and customer interactions.
**Automated Appointment Booking**: Automates the scheduling of appointments through voice technology, eliminating the need for human involvement.
**Custom Conversation Routing**: Allows dealerships to configure rules for routing and labeling customer conversations based on specific needs and criteria.
**Real-Time DMS Insights**: Provides live access to Dealership Management System (DMS) activity to facilitate personalized customer service.
**Automated Customer Updates**: Sends automated status updates to customers, improving customer satisfaction and reducing the workload on service advisors.
Numa use cases
Automate appointment booking and customer call responses using Generative AI to enhance operational efficiency in dealerships.
Improve customer satisfaction index (CSI) by providing automated status updates and personalized service, leading to increased customer loyalty.
Enable sales consultants to manage customer conversations through a centralized sales inbox, resulting in higher car sales.
Facilitate real-time communication with customers by integrating with leading Dealership Management Systems (DMS) for better service delivery.
Capture every repair order (RO) and ensure 100% call response rate without increasing headcount, optimizing resource allocation.
Useful for
**Improved Customer Satisfaction Index (CSI)**: Numa has helped dealerships achieve high CSI scores consistently, indicating enhanced customer satisfaction and loyalty.
**Increased Sales Efficiency**: Sales consultants using Numa's Sales Inbox have reported selling an average of 15 cars per month by effectively responding to customer inquiries.
**Comprehensive Customer Communication**: Numa serves as a vital communication tool for dealerships, ensuring that customer interactions are seamless and integrated into their operations.
**Automation of Appointment Booking**: The platform automates appointment scheduling, allowing dealerships to handle customer calls and requests without additional staffing.
**Enhanced Service Efficiency**: Numa provides automated status updates to customers, reducing the workload on service advisors and improving overall service department efficiency.
Price
Numa offers a demo for potential customers to understand the service.
GM dealers can receive co-op reimbursement and up to 50% off Numa using their available iMR Service Lane funds.
The service includes monthly recurring fees, usage fees, and other applicable charges.
Charges are billed in advance of the service period, and there are no prorated refunds for early termination.
Customers must maintain a current and active credit card for automatic billing of service fees.
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