Numa

About Numa

Numa key features

• **Generative AI Integration**: Utilizes generative AI technology to enhance dealership performance and customer interactions.
• **Automated Appointment Booking**: Automates the scheduling of appointments through voice technology, eliminating the need for human involvement.
• **Custom Conversation Routing**: Allows dealerships to configure rules for routing and labeling customer conversations based on specific needs and criteria.
• **Real-Time DMS Insights**: Provides live access to Dealership Management System (DMS) activity to facilitate personalized customer service.
• **Automated Customer Updates**: Sends automated status updates to customers, improving customer satisfaction and reducing the workload on service advisors.

Numa use cases

• Automate appointment booking and customer call responses using Generative AI to enhance operational efficiency in dealerships.
• Improve customer satisfaction index (CSI) by providing automated status updates and personalized service, leading to increased customer loyalty.
• Enable sales consultants to manage customer conversations through a centralized sales inbox, resulting in higher car sales.
• Facilitate real-time communication with customers by integrating with leading Dealership Management Systems (DMS) for better service delivery.
• Capture every repair order (RO) and ensure 100% call response rate without increasing headcount, optimizing resource allocation.

Useful for

• **Improved Customer Satisfaction Index (CSI)**: Numa has helped dealerships achieve high CSI scores consistently, indicating enhanced customer satisfaction and loyalty.
• **Increased Sales Efficiency**: Sales consultants using Numa's Sales Inbox have reported selling an average of 15 cars per month by effectively responding to customer inquiries.
• **Comprehensive Customer Communication**: Numa serves as a vital communication tool for dealerships, ensuring that customer interactions are seamless and integrated into their operations.
• **Automation of Appointment Booking**: The platform automates appointment scheduling, allowing dealerships to handle customer calls and requests without additional staffing.
• **Enhanced Service Efficiency**: Numa provides automated status updates to customers, reducing the workload on service advisors and improving overall service department efficiency.

Price

• Numa offers a demo for potential customers to understand the service.
• GM dealers can receive co-op reimbursement and up to 50% off Numa using their available iMR Service Lane funds.
• The service includes monthly recurring fees, usage fees, and other applicable charges.
• Charges are billed in advance of the service period, and there are no prorated refunds for early termination.
• Customers must maintain a current and active credit card for automatic billing of service fees.