OptiMonk

- Smartsupp is a live chat and customer support platform that offers tools for communicating with website visitors, automating responses, and analytics to improve customer engagement and increase conversions.

Chat Whisperer is an advanced AI chatbot tool designed for websites. Its primary function is to assist with customer support services while also helping to drive sales by offering product recommendations. The platform integrates with a website to enhance customer interaction and potentially increase sales opportunities. Moreover, it can also be used in-house to improve employee productivity. Some typical use cases for this tool include providing efficient support by connecting users to a library of information, leveraging product upselling, providing instant access to information, and offering seamless, effortless support experiences. Additionally, it extends its services to more specific areas, like a sales AI chatbot, topic research AI chatbot, customer engagement AI chatbot, customer service AI chatbot, and even specific chatbots for platforms like Shopify and e-commerce. Chat Whisperer synthesises information quickly and accurately, thereby enabling efficient responses to customer inquiries. Furthermore, it utilizes chat GPT for identifying upselling opportunities to maximize sales potential.

Quilt is an AI-assisted platform designed to enhance productivity for technical sales teams. It encompasses three main components: the Quilt Knowledge Platform, Questionnaire Assistant, and Chat Assistant. The Quilt Knowledge Platform provides an overarching view of an organization's data, syncing with various knowledge sources to ensure data stays up-to-date. It also offers collaboration and editing features. The Questionnaire Assistant is a tool that automates the process of completing RFPs and questionnaires, striving to save both time and effort. The third tool is the Chat Assistant, designed to offer immediate technical assistance 24/7. This tool pulls data directly from the user's knowledge sources and offers support across different platforms, including Web, Chrome, and Slack. These tools collectively aim to deliver automation, immediate time savings, on-demand answers, and auto-updating of knowledge. Furthermore, Quilt ensures data security, controlling what users share, isolating data across organizations, and providing encryption for data at rest and in transit. The platform is SOC 2 Type 2 Compliant, demonstrating a commitment to stringent security standards. Integration with various tools, including Google Suite, Confluence, Notion, Gong, Chorus, Zoom, and Salesforce, is another feature of Quilt.