Eclipse AI vs Monday: Which is better?

Eclipse AI is a tool designed to prevent customer churn by unifying and analyzing omnichannel voice-of-customer data. The platform connects voice-of-customer data from different channels such as reviews, chat, phone, and surveys, and then analyzes the data using generative AI to provide actionable intelligence to reduce customer churn. Eclipse AI also offers real-time trend and pattern analysis to predict customer churn, allowing businesses to take proactive measures to prevent it from happening. Additionally, the tool generates controllable measures to reduce customer churn that can be easily measured to benchmark progress. Eclipse AI has been rated #1 for Ease of Use and Quality of Support by G2 for Proactive Customer Retention. The platform has been trusted by teams at the world’s leading customer-centric brands and has achieved High Performer status on G2. The tool helps businesses improve customer loyalty, increase productivity, and boost revenue by focusing on priorities that increase customer retention and reduce churn.

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Monday

Eclipse AI vs Monday: Which is better?

Eclipse AI

View Eclipse AI

Monday

Key features

Eclipse AI

Unifies customer feedback from multiple sources into a single AI-powered platform for comprehensive analysis.
Provides AI-generated insights and customizable dashboards to identify trends and improve customer experience (CX).
Offers real-time analytics and alerts to highlight pain points and opportunities for improvement.
Integrates seamlessly with various feedback channels and tools, including surveys, social listening, and speech analytics.
Supports task management and execution through an integrated Kanban board for actionable insights.

Monday

Customizable Dashboards: Create visual dashboards to track projects, tasks, and team performance.
Task Management: Assign tasks, set deadlines, and monitor progress with various views (Kanban, Gantt, etc.).
Automations: Set up automation rules to streamline repetitive tasks and notifications.
Integrations: Connect with popular tools like Slack, Google Drive, Trello, and more.
Templates: Use pre-built templates for various use cases, such as project management, CRM, and HR.
Collaboration Tools: Share files, comment on tasks, and tag team members for seamless communication.
Reporting and Analytics: Generate reports and insights on project performance and team productivity.

Useful for

Eclipse AI

Unifies customer feedback from multiple sources into a single platform, providing a comprehensive view of customer sentiments.
Generates AI-powered insights that save time on analysis and help identify key trends and opportunities for improvement.
Offers customizable dashboards for clear data visualization, enabling data-driven decision-making with confidence.
Facilitates real-time analysis of customer interactions, allowing businesses to quickly address pain points and enhance customer experience.
Integrates seamlessly with various feedback channels, ensuring a holistic approach to customer feedback management.

Monday

Project Managers: Track project progress, assign tasks, and manage timelines effectively.
Teams: Collaborate on tasks, share updates, and coordinate efforts in a central workspace.

Use cases

Eclipse AI

Unify customer feedback from multiple sources into a single AI-powered platform for comprehensive analysis.
Generate AI-driven insights to identify key trends and opportunities for improving customer experience (CX).
Analyze customer feedback through customizable dashboards to make data-driven decisions efficiently.
Capture and analyze conversations from audio or video calls, providing sentiment analysis and actionable insights.
Utilize social listening tools to monitor and respond to customer feedback across various online review platforms.

Monday

Project Management: Oversee projects from start to finish with tracking tools and visual timelines.
Team Collaboration: Facilitate communication and collaboration among team members with shared boards and comments.

Price

Eclipse AI

Forever Free Plan: $0/month, includes 1 user.
Basic Plan: $120/month (billed annually), includes 3 users.
Professional Plan: $199/month (billed annually), includes 5 users, free for the first 30 days.
Annual Payment Option: Save 30% compared to monthly billing.
Enterprise Package: Custom pricing available for tailored solutions.

Monday

Free Plan: Basic features for personal use with limited access to integrations and automations.
Basic Plan: $8/seat/month – Essential features, including unlimited boards and integrations.