Deskhero vs Blabigo: Which is better?

Simplifying customer support using AI responses, Deskhero drafts from an extensive array of resources, which includes analyzing past tickets, Knowledge Base articles, and diverse uploaded documents such as PDFs, Word files, and PowerPoints. We also source insights from the customer's (scraped) website content and historical emails. Tickets can be viewed as Kanban-style cards, and with custom fields and extensive filtering capabilities, the experience can be tailored to each customer's needs.

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Blabigo

Blabigo is a comprehensive platform designed to enhance LinkedIn content creation and management, offering tools such as a LinkedIn text formatter, post editor, and AI-driven post generator. It aims to streamline the process of crafting impactful posts, scheduling content, and analyzing performance, thereby helping users build their personal brand and grow their professional network on LinkedIn. The application is particularly beneficial for professionals looking to improve their content strategy and increase engagement on the platform.

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Key features

Deskhero

AI-Drafted Replies: Automatically generates context-aware replies using live Shopify data and past ticket information.
Integrated Ticketing System: Converts customer emails and web forms into support tickets with a clean interface for easy management.
Real-Time Shopify Integration: Pulls live order and inventory data directly into the ticket view for accurate responses.
Multilingual Support: Offers one-click translation for reading and replying in various languages, enhancing global customer support.
Smart Automation and Routing: Utilizes AI to categorize and route tickets based on keywords, tone, and custom fields for efficient handling.

Blabigo

LinkedIn Text Formatter & Post Editor: Advanced tools for formatting LinkedIn text with options for bold, italics, and various fonts.
LinkedIn Video Downloader: Allows users to download LinkedIn videos for reuse in their own posts.
LinkedIn Post Preview Generator: Provides a preview of posts to ensure optimal formatting and visibility.
Viral LinkedIn Post Generator: AI-driven tool to generate content ideas and create posts quickly, including templates for viral posts.
LinkedIn Publishing and Scheduling Tool: Enables users to plan and schedule content in advance, with insights on optimal posting times.

Useful for

Deskhero

Faster Response Times: Deskhero significantly reduces the time taken to respond to customer inquiries by providing ready-to-send drafts based on live Shopify data and past interactions.
Contextual Replies: The application offers full context for each ticket, including customer history and order details, ensuring accurate and relevant responses.
Multilingual Support: Deskhero enables support teams to communicate in multiple languages, allowing for seamless interaction with international customers.
Streamlined Workflow: By integrating email and Shopify, Deskhero minimizes the need for agents to switch between platforms, enhancing efficiency in handling support tickets.
Automated Ticket Management: The application uses AI to automatically categorize and route tickets based on predefined rules, improving the organization and prioritization of customer inquiries.

Blabigo

Streamlines the process of creating impactful LinkedIn posts, saving users significant time and effort.
Provides advanced formatting tools to enhance the visual appeal of LinkedIn content, improving engagement.
Offers AI-generated content ideas and templates, helping users overcome writer's block and generate fresh ideas quickly.
Includes scheduling and analytics features, allowing users to plan posts strategically and understand audience engagement.
Facilitates the reuse of LinkedIn videos and content, maximizing the value of existing resources for enhanced visibility.

Use cases

Deskhero

Draft accurate replies to customer inquiries using live Shopify order data and customer history.
Convert customer emails and web forms into support tickets for streamlined management.
Provide multilingual support by translating incoming messages and generating replies in the customer's preferred language.
Automate ticket routing based on keywords, language, and tone detected in customer messages.
Utilize a knowledge base to enhance response accuracy by integrating past tickets and relevant documentation into replies.

Blabigo

Grow LinkedIn Company Page through enhanced content creation and scheduling tools.
Generate leads on LinkedIn by crafting impactful posts using AI-driven content generation.
Streamline the process of creating and formatting LinkedIn posts with advanced text formatting tools.
Analyze post performance and audience engagement using LinkedIn post analytics features.
Download and repurpose LinkedIn videos for use in personal or company content.

Price

Deskhero

Small Plan: $29.85/month for 3 users, $9.95 for each additional user; includes 500 tickets, 1 mailbox, 50 knowledge base articles, and 250 web scraped pages.
Medium Plan: $44.85/month for 3 users, $14.95 for each additional user; includes 5,000 tickets, 3 mailboxes, 500 knowledge base articles, and 500 web scraped pages.
Large Plan: $89.95/month for 3 users, $29.95 for each additional user; includes 10,000 tickets, 5 mailboxes, 5,000 knowledge base articles, and 1,000 web scraped pages.
Power Up Options: Additional costs for extra tickets ($20/month per 1,000), products ($50/month per 1,000), mailboxes ($10/month each), scraped pages ($50/month per 1,000), list entries ($5/month per 1,000), and forms ($1/month each).
Free Trial: 30 days free trial available

BlabigoFree