CustomGPT.ai vs Haptik: features, pricing & ratings | GenAI.Works

Key features

CustomGPT.ai

Integration Support: Easily integrate with various applications and platforms.
API Access: Connect to CustomGPT through a robust API for seamless implementation.
User-Friendly Interface: Manage and configure models with an intuitive dashboard.
Analytics and Insights: Track performance and usage metrics of deployed models.
Multi-Language Support: Customize models to handle multiple languages and regions.

Haptik

AI Voice Agents: Automate customer calls with natural, intelligent conversations across telephone, mobile apps, and web platforms.
Multilingual Support: Break language barriers by supporting over 100 languages, allowing customers to communicate in their preferred dialects.
Dynamic Conversation Management: Handle nuanced, branching conversations in real-time without relying on scripted responses.
Seamless Integration: Connect with existing enterprise systems, including CRMs and payment gateways, for smooth workflows and updated information.
Built-in Smart Handover: Automatically route calls to live agents when necessary, providing conversation summaries and intent detection for efficient escalation.

Useful for

CustomGPT.ai

Haptik

Improved Speech Recognition: Background noise cancellation enhances the accuracy of automated speech recognition (ASR) by isolating the speaker's voice from ambient noise, reducing word error rates significantly.
Enhanced Customer Satisfaction: By minimizing miscommunication caused by noise, it leads to higher customer satisfaction scores and improved first-time resolution rates.
Increased Operational Efficiency: Effective noise cancellation reduces the need for human agent escalations, streamlining workflows and allowing for faster resolution of customer queries.

Use cases

CustomGPT.ai

Haptik

AI Customer Service Agent: Automates customer support by resolving brand-related queries, enhancing efficiency, and reducing the workload on human agents.
AI Sales Agent: Engages customers with personalized product recommendations and smart buying guidance, facilitating seamless transactions and reducing drop-offs during checkout.
AI Booking Agent: Streamlines the booking process for various services, allowing customers to make reservations and appointments through natural conversations without delays.

Price

CustomGPT.aiFree

Haptik

Haptik offers various AI agents including Customer Service, Sales, Booking, and Lead Qualification agents.
The AI Customer Service Agent boasts an 85-90% automation rate and a 99% improvement in first response time (FRT).
The AI Sales Agent is designed to lower acquisition costs and drive transactions through personalized product recommendations.
The AI Booking Agent enables instant confirmations and cancellations, providing a seamless booking experience across multiple channels.
The AI Lead Qualification Agent automates lead qualification and scheduling, enhancing customer engagement and conversion rates.

CustomGPT.ai vs Haptik: Which is better?