CustomGPT.ai vs Freshworks: Which is better?

CustomGPT.ai is your ultimate no-code solution for smarter business operations. Effortlessly integrate with Hubspot, SharePoint, websites, and thousands of other data sources to get instant, precise answers from your information—no delays, no hassle. Trusted by leaders like MIT and Bernalillo County, CustomGPT.ai is a secure RAG-based platform that never trains on your data, ensuring complete privacy and control. With industry-leading accuracy, SOC-2 Type 2 and GDPR compliance, CustomGPT.ai delivers unmatched reliability. Deploy it internally to supercharge employee productivity or externally to revolutionize customer support.

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Freshworks

Same easy software. New AI superpowers. Customer service, IT, and CRM software that’s powerful yet easy to use. Now supercharged with generative AI. Happy customers. Energized employees. That’s impact. Choose one. Or all. You’ll see better customer relationships and happier employees—without the bloat, hassle, and expense of typical business software. Plus, you’ll get plenty of help from Freddy AI.

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Key features

CustomGPT.ai

Integration Support: Easily integrate with various applications and platforms.
API Access: Connect to CustomGPT through a robust API for seamless implementation.
User-Friendly Interface: Manage and configure models with an intuitive dashboard.
Analytics and Insights: Track performance and usage metrics of deployed models.
Multi-Language Support: Customize models to handle multiple languages and regions.

Freshworks

Centralized workspace for faster and accurate customer service resolutions.
Ready-to-launch Vertical AI Agents and 50+ prebuilt workflows for handling complex queries.

CustomGPT.ai vs Freshworks: Which is better?

Key features

CustomGPT.ai

Integration Support: Easily integrate with various applications and platforms.
API Access: Connect to CustomGPT through a robust API for seamless implementation.
User-Friendly Interface: Manage and configure models with an intuitive dashboard.
Analytics and Insights: Track performance and usage metrics of deployed models.
Multi-Language Support: Customize models to handle multiple languages and regions.

Freshworks

Centralized workspace for faster and accurate customer service resolutions.
Ready-to-launch Vertical AI Agents and 50+ prebuilt workflows for handling complex queries.

Useful for

CustomGPT.ai

Professional Services: Law, Tax and Insurance
Technology: Startups, Sass and IT
Industrial: Manufacturing and Automation
Public Sector: Education and Government

Freshworks

Centralized workspace for faster and more accurate customer service resolutions.
AI agents automate routine queries and tasks, providing 24/7 support without delays.
Omnichannel support allows businesses to assist customers across various platforms seamlessly.
Advanced ticketing and workflows enhance problem-solving capabilities and improve agent productivity.
Proactive insights and analytics help leaders monitor performance and address issues promptly.

Use cases

CustomGPT.ai

Customer Support and Engagment
Knowledge Management
Onboarding and Training
Topic Research

Freshworks

Automate resolution of routine customer queries using AI agents, providing 24/7 support without human intervention.
Centralize customer interactions and insights in the Freshdesk Command Center for a unified view of support activities.
Utilize Freddy AI Copilot to assist human agents with AI-driven summaries, reply suggestions, and live translations to enhance productivity.
Implement advanced ticketing and workflows to manage complex issues, ensuring efficient routing and prioritization based on various factors.
Enable self-service options for customers through AI agents and a knowledge base, allowing them to find answers independently.