Yellow

About Yellow

Yellow key features

• Real-time AI voice conversations that mimic human-like interactions.
• Multi-LLM architecture for scalability, speed, and accuracy in customer service automation.
• Supports over 35 channels and communicates in 135+ global and regional languages.
• Provides dynamic AI agents for 90% automation and 24/7 self-service support.
• Offers extensive integrations with 100+ plug-and-play options for rapid deployment.

Yellow use cases

• Automate and personalize customer support interactions across multiple channels, including voice, chat, and email.
• Enhance employee experience by providing AI-driven tools for support agents, including sentiment detection and workflow automation.
• Implement real-time analytics to track conversation metrics and improve customer satisfaction (CSAT) through actionable insights.
• Facilitate rapid deployment of AI agents with over 150 plug-and-play integrations to existing tech stacks.
• Support diverse industries such as BFSI, healthcare, utilities, and retail with tailored AI solutions for customer engagement and operational efficiency.

Useful for

• Enables real-time, human-like voice conversations, enhancing customer interaction quality.
• Supports over 135 global and regional languages, allowing businesses to cater to diverse customer bases.
• Provides 24/7 self-service capabilities, significantly increasing operational efficiency and customer satisfaction.
• Integrates seamlessly with over 150 existing platforms, facilitating quick deployment and reducing implementation time.
• Offers advanced analytics and insights, enabling businesses to track performance and improve service delivery.

Price

• Pricing is based on a "Pay as you go" model.
• The application offers a no-code builder for creating bots.
• It includes over 100 out-of-the-box integrations.
• The platform supports dynamic automation for customer service across 35+ channels.
• Users can access real-time analytics and insights to drive revenue.