SupportGPT

About SupportGPT

SupportGPT key features

• **Multi-Agentic System**: The platform features a unique multi-agentic system that collaborates across the customer journey to identify, solve, classify, and support customer inquiries without added overhead.
• **Omnichannel AI Support**: It provides seamless support across various channels, including chat, email, voice, and Slack, ensuring consistent and personalized customer experiences.
• **AI-Surfaced Insights**: The application uncovers insights from support interactions, detects knowledge gaps, and offers actionable recommendations to optimize workflows and reduce costs.
• **Smarter Ticket Classification**: It enhances ticket classification using pre-built or custom models to prioritize cases and automatically tag tickets, ensuring they reach the right agent quickly.
• **Agentic AI Copilot**: The platform empowers human agents with real-time insights, suggested next steps, and intelligent responses, improving their efficiency and effectiveness in handling customer inquiries.

SupportGPT use cases

• **AI-Surfaced Insights**: Identify and address knowledge gaps in customer support interactions to enhance service quality.
• **Omnichannel AI Agent**: Provide seamless customer support across various channels, including chat, email, and voice, ensuring consistent service delivery.
• **Smarter Ticket Classification**: Automatically classify and route support tickets to the appropriate agents based on context and urgency, improving response efficiency.
• **Agentic AI Copilot**: Assist human agents with real-time insights and suggested responses, enabling them to handle complex inquiries more effectively.
• **Automated Email Resolution**: Streamline email support by automatically resolving common inquiries, reducing the workload on support teams.

Useful for

• **Enhanced Customer Support**: Forethought's AI agents provide instant, accurate responses across multiple channels, improving customer satisfaction and reducing wait times.
• **Increased Efficiency**: The platform automates routine tasks and ticket classification, allowing support teams to focus on complex inquiries and enhancing overall productivity.
• **Data-Driven Insights**: Forethought surfaces actionable insights from customer interactions, helping teams identify knowledge gaps and optimize workflows for better service delivery.
• **Scalability**: The multi-agentic system allows businesses to scale their support operations without the need for additional headcount, maintaining service quality during growth.
• **Seamless Integration**: Forethought easily integrates with existing helpdesk and CRM systems, enabling organizations to enhance their customer support capabilities without overhauling their current infrastructure.

Price

• Pricing details are not explicitly provided in the text.
• The application offers a demo request option for potential customers to inquire about pricing.
• No specific plans or pricing tiers are mentioned.
• The focus is on the features and benefits of the AI agents rather than pricing structures.
• Users are encouraged to request a demo for more information on pricing and plans.