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About Ariglad
Ariglad is an artificial intelligence tool designed to auto-create and update knowledge base articles. It accomplishes this by analyzing customer support tickets and product release notes to provide current and relevant information.
The primary function of Ariglad is to assist in the maintenance of help centers, facilitating customer self-service by providing updated articles based on common support ticket inquiries.
This AI tool is also designed to integrate with existing communication platforms such as Zendesk or Slack for data analysis, ensuring a seamless transition for existing systems.
It generates a list of suggested new or updated articles for approval before auto-publishing to your knowledge base. Companies adopt Ariglad for a range of reasons including saving time by eliminating the need for manual updates, ensuring data security with SOC2 and GDPR compliance, and enhancing support operations by ensuring updated and relevant support content.
Ariglad's platform has a free trial offering, to allow potential users to test its functionality with their data before full deployment.
Ariglad key features
- Automatically identifies and fills knowledge gaps in your knowledge base by analyzing support tickets and release notes.
- Creates new articles for the knowledge base based on customer inquiries about topics without existing content.
- Merges duplicate articles to maintain a lean and easy-to-navigate knowledge base.
- Continuously updates knowledge base content to enhance the performance of AI tools like chatbots and copilots.
- Offers a 100% refund for the first month if expectations are not met, ensuring customer satisfaction.
Ariglad use cases
- Automatically updates and improves existing knowledge base articles by analyzing support tickets and release notes.
- Creates new knowledge base articles in response to customer inquiries on topics without existing documentation.
- Merges duplicate articles to streamline navigation and maintain an efficient knowledge base.
- Builds a knowledge base from scratch by organizing information from customer questions and internal documents.
- Enhances the performance of AI tools and chatbots by ensuring they are trained on the most current and relevant knowledge.
Useful for
- Automatically identifies and fills knowledge gaps in your knowledge base by analyzing support tickets and release notes.
- Creates new articles for topics without existing documentation based on customer inquiries.
- Merges duplicate articles to maintain a lean and efficient knowledge base.
- Continuously updates content to ensure AI tools and chatbots have access to the most relevant information.
- Provides a 100% refund for the first month if expectations are not met, ensuring customer satisfaction.
Price
- Free trial account available for new users.
- 100% refund of the first month if expectations are not met.
- Continuous updates to the knowledge base based on support tickets and internal documents.
- AI tools integration to enhance performance and accuracy of chatbots and copilots.
- SOC2 and GDPR compliant, ensuring data security.
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