ProductlyAI vs Sendbird: Which is better?

ProductlyAI is an AI-based tool designed to streamline the process of collating and organizing product feedback from various customer interactions across different platforms within a company. It has integrations with numerous platforms including Intercom, Slack, Gong, and others. Its core function is to automatically detect, categorize, and summarise product feedback from these diverse conversation streams. This is designed to assist product managers in building a clearer understanding of customer needs and wants, facilitating the development of products that accurately reflect customer preferences. Alongside this, ProductlyAI features a comprehensive feedback tracking module, which allows for accessible and immediate retrieval of all the feedback received from a singular customer, enhancing the understanding of individual customer journeys and experiences. ProductlyAI also provides AI-powered weekly feedback summaries delivered directly via Slack and can tailor notifications based on the detected emotional responses of customers. These capabilities collectively help in providing a more intricate understanding of the customer base and informing product development.

Sendbird is an AI tool that allows users to create custom AI chatbots for their webpages and applications. This tool aims to enhance user engagement, marketing, sales, and customer support via the use of conversational AI. The chatbots can be created straight from the Sendbird dashboard, without any requirement for coding. Users can also design their own chatbot interface, train the bot using their own data, and test the bot before it goes into production. One of the unique highlights of Sendbird is their multi-functional AI chatbots which can serve various roles across businesses. These include lead generation, shopping assistance, customer service, legal assistance, recruitment, as well as healthcare appointment booking. Additionally, Sendbird provides an extensive range of features for chatbot customization and automation including suggested replies, custom responses, and workflows. The tool also offers analytic resources to track bot engagement, user sentiment and other AI-related activities, which could provide critical customer data to refine services, products, and business strategies. The tool also integrates with Salesforce and supports multi-language options.