ProductlyAI vs RatingE: Which is better?

ProductlyAI is an AI-based tool designed to streamline the process of collating and organizing product feedback from various customer interactions across different platforms within a company. It has integrations with numerous platforms including Intercom, Slack, Gong, and others. Its core function is to automatically detect, categorize, and summarise product feedback from these diverse conversation streams. This is designed to assist product managers in building a clearer understanding of customer needs and wants, facilitating the development of products that accurately reflect customer preferences. Alongside this, ProductlyAI features a comprehensive feedback tracking module, which allows for accessible and immediate retrieval of all the feedback received from a singular customer, enhancing the understanding of individual customer journeys and experiences. ProductlyAI also provides AI-powered weekly feedback summaries delivered directly via Slack and can tailor notifications based on the detected emotional responses of customers. These capabilities collectively help in providing a more intricate understanding of the customer base and informing product development.

RatingE is an AI-powered review management software that automates the process of gathering, managing, and responding to customer reviews across various platforms. It offers features such as email and SMS review requests, QR code integration, and the ability to filter and display reviews, helping businesses enhance their online reputation and attract more clients. The platform is designed for businesses of all sizes and includes a free plan along with 24/7 support.