Nextiva vs Resolvd: Which is better?

Nextiva is a comprehensive digital platform designed to streamline business communication. It aims to centralize all conversations a company has with its customers, regardless of the stage in the customer journey. The platform offers a range of communication options to meet diverse needs, with features encompassing voice and video calls, chat, social media interactions, and email. By unifying these forms of communication, Nextiva helps businesses maintain a cohesive and organized approach to customer contact. This might be beneficial for companies seeking to provide a consistent and streamlined customer experience. Moreover, centralizing conversations in one platform can promote efficient communication management and potentially lead to improved customer service and satisfaction. Nextiva also makes it feasible to trace the history of customer conversations across different platforms, which can assist in providing personalized and informed responses. Overall, Nextiva functions as a robust and versatile communication platform that caters to the multiple ways businesses engage with their customers today.

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Resolvd

Resolvd is an AI-powered incident management platform designed to streamline and optimize the incident response process. It offers automated incident response capabilities, including root cause analysis, data aggregation, and dynamic runbook creation. Resolvd is built by engineers and aims to reduce the time spent on incident response by correlating connected events across data sources, accelerating investigations, and minimizing alert noise. This enables engineers to resolve issues faster.One of the key features of Resolvd is its ability to reduce manual log review by 80%. It provides automated insights that allow developers to focus on the actual problem rather than spending time digging through data. It connects alerts with relevant logs, metrics, documents, and communication data to provide responders with a unified view. Moreover, Resolvd integrates with existing systems like Slack, Jira, and PagerDuty, delivering log insights in the workflow when needed.Overall, Resolvd aims to supercharge incident response by leveraging AI technology to optimize processes, enhance collaboration, and improve the efficiency of incident resolution.

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Key features

Nextiva

Unified communications and customer experience (CX) solution integrating voice, video, chat, email, and social media.
AI capabilities including an AI employee (XBert) for handling customer conversations, real-time agent assistance, and automated call management.
Omnichannel contact center platform supporting various communication channels such as phone, live chat, email, and social media.
Advanced analytics and reporting tools for tracking customer interactions, satisfaction, and journey orchestration.
Scalable solutions tailored for businesses of all sizes, from small businesses to large enterprises, with seamless integration options.

Resolvd

Rebates on Autopilot: Automates the recovery of rebates by reading contracts, tracking thresholds, and sending claims to vendors.
Contract Compliance: Continuously checks invoices against active contracts to flag off-contract purchases and rate mismatches in real time.
AP Automation: Manages the invoice-to-pay process, handling three-way matches and escalating only necessary exceptions.
Purchased Services Management: In development to validate invoices and manage workflows for the largest supply chain category not actively audited.
Shared Platform Foundation: All digital workers utilize a common set of components for contract understanding, vendor communication, and ERP integration, allowing for quick deployment of additional workers.

Useful for

Nextiva

Unified communications platform integrating voice, video, chat, email, and social interactions.
AI capabilities for automating customer conversations, appointment scheduling, and real-time agent assistance.
Omnichannel customer experience management to enhance engagement across various channels.
Advanced analytics and reporting tools for tracking customer satisfaction and interaction history.
Seamless integration with popular CRM and productivity tools to streamline workflows.

Resolvd

Automates the recovery of missed rebates and ensures contract compliance, directly impacting financial performance.
Reduces the administrative burden on supply chain teams, allowing them to focus on strategic initiatives rather than manual reconciliation tasks.
Provides real-time monitoring and alerts for contract discrepancies, preventing financial leakage before it occurs.
Offers a zero-risk engagement model with a free rebate audit, demonstrating value without upfront commitments.
Integrates seamlessly with existing ERP systems, streamlining processes and enhancing operational efficiency.

Use cases

Nextiva

Unified communications platform integrating voice, video, chat, email, and social media for seamless customer interactions.
AI-driven tools like XBert for automating customer conversations, appointment scheduling, and FAQ handling.
Real-time analytics and reporting to track customer satisfaction and engagement across all channels.
Customizable integrations with CRM, helpdesk, and productivity tools to streamline workflows.
Solutions tailored for various industries, enhancing customer experience and operational efficiency.

Resolvd

Rebate Recovery: Automates the identification and collection of missed rebates, ensuring all eligible rebates are claimed and credited back to the hospital's accounts.
Contract Compliance Monitoring: Continuously checks invoices against active contracts to flag off-contract purchases and rate mismatches in real-time, preventing financial leakage.
Accounts Payable Automation: Streamlines the invoice-to-pay process by automating the three-way match and handling exceptions, reducing manual workload and errors.
Purchased Services Management: Validates invoices and manages renegotiation workflows for purchased services, a significant but often overlooked category in hospital supply chains.
Free Rebate Audit: Offers a no-risk initial audit of rebate data to demonstrate potential recoverable savings without requiring integration or upfront commitment.

Price

Nextiva

Up to 12 months free for new customers switching to Nextiva.
Offers a unified communications and customer experience (CX) solution through the NEXT Platform and XBert AI.
Provides various products including contact center services, business phone, and AI capabilities like AI receptionist and agent assist.
Solutions tailored for multiple industries such as healthcare, retail, real estate, and education.
Pricing and support options available through dedicated sales and help center contacts.

Resolvd

Free rebate audit: A no-risk engagement lasting three weeks, with contingency on recovered amounts.
Continuous monitoring: After the initial audit, clients can opt for ongoing services based on a flat software fee.
Digital workers: Each worker is deployed individually, allowing clients to prove value before adding more.
No upfront integration costs: Initial engagements do not require platform commitment or IT projects.
Pricing based on recovery: Clients pay based on the actual dollars recovered, not theoretical savings.