Gladly Sidekick vs Hexus AI: Which is better?

Gladly's new AI and automation platform, Sidekick, revolutionizes customer service by enabling personalized self-service. Sidekick works together with Gladly Hero, their people-centered platform for agent-assisted customer service. The platform was developed after acquiring Thankful, an AI and automation solution for customer self-service. This acquisition has allowed Gladly to bring AI and automation to the forefront of customer service.Unlike AI solutions lacking a deep customer focus, Sidekick aims to engage and care for customers rather than deflecting them. It recognizes that AI needs to be applied with an understanding of a brand's unique needs, voice, and content to avoid frustrating customers. Gladly believes that to build customer loyalty, customer service must be both people-centered and AI-powered.Sidekick utilizes generative AI and no-code automation to provide scaled and personalized customer self-service through Self Service Threads. It goes beyond answering common customer service questions and can execute transactions like managing returns or processing exchanges. Sidekick aims to resolve customer issues rather than just responding to them, ensuring a smooth and positive experience.Real-life examples of Sidekick's application include Crate & Barrel streamlining routine requests like returns or exchanges and matching customers to specific service agents based on live context. Bombas reduces the workload on their Customer Happiness Team by enabling customers to self-service basic tasks and questions.Gladly's mission is to empower businesses to deliver radically personal experiences, putting the customer at the center of everything they do. With investments in generative AI and the acquisition of Thankful, Sidekick embodies their commitment to this mission.

Hexus AI is a powerful tool that enables users to record their screen operations, and then create AI-powered product demos and guides. The platform is designed to simplify the process of transforming screens into interactive product demos, how-to guides, and other types of informative and engaging resources. With Hexus AI, users need not worry about re-recording every time they make a mistake, as the tool features AI-generated voiceover and captions, along with configurable style settings. Users can also convert their demos into different formats, such as onboarding guides, product launch blogs, feature announcement emails, and more. Furthermore, Hexus AI offers a feature to embed and share these resources onto various platforms including landing pages, help centers, emails, etc. In addition to creating and sharing resources, the platform can also track and optimize them using built-in analytics. The tool is particularly applicable for growth marketing, product marketing, and customer experience roles by reducing unqualified leads, driving traffic with SEO-optimized demos, and facilitating knowledge sharing.