Document360 vs Resolve AI: Which is better?

- Document360 is a knowledge and documentation platform that provides tools for writing, organizing, and publishing content, as well as managing user requests and keeping information up-to-date, helping companies effectively share knowledge and support customer service.

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Resolve AI

Resolve AI is a no-code platform that enables users to create custom AI chatbots for customer support. The AI chatbots are trained on the user's own data, making it a tailored solution for businesses. With Resolve AI, users can resolve up to 50% of their support tickets instantly, resulting in improved productivity and reduced support inquiries. The platform offers several features to enhance the customer support experience. It provides always available AI agents powered by GPT-4 technology, which can handle routine queries and common issues, allowing support teams to focus on more complex tasks. The AI agents also offer multilingual support in over 100 languages, automatically handling translations. Additionally, every response from the AI chatbot is backed by sources extracted from uploaded documents, ensuring trustworthy and reliable information. Resolve AI facilitates a seamless human handoff, redirecting conversations to human support when necessary. It also provides conversation summaries to support personnel, allowing them to pick up where the AI left off. The platform goes beyond standard FAQ chatbots, offering an intelligent customer support companion that dives deeper to understand the nuanced needs of customers. Moreover, Resolve AI is GDPR compliant, with servers and databases located in Europe and data encrypted at rest and in transit. Users retain ownership of their data, which is only used to train the AI and is not shared with third parties.

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Key features

Document360

AI-powered documentation lifecycle management with features like generative AI and an AI writing agent.
Customizable workflows, including a new workflow builder and support for SSO and SCIM integrations.
Advanced analytics and reporting tools to track documentation performance and user engagement.
Interactive features such as decision trees, AI chatbots, and article summarizers for enhanced user experience.
Extensive support for various documentation types, including internal and external knowledge bases, software documentation, and API documentation.

Resolve AINo data

Useful for

Document360

Create and manage internal and external knowledge bases efficiently.
Utilize AI tools for generating structured content and automating customer support.
Customize documentation with advanced features like SEO optimization and workflow builders.
Integrate seamlessly with various platforms and tools for enhanced functionality.
Analyze user engagement and improve content strategy with pro analytics.

Resolve AINo data

Use cases

Document360

Internal and external knowledge base creation for efficient information sharing among employees and customers.
Automated customer support through AI chatbots, enhancing response times and service quality.
Technical writing assistance using AI to generate clear and structured documentation.
Custom workflow building for tailored documentation processes and improved team collaboration.
Integration capabilities with various platforms (e.g., Slack, Zendesk) to streamline knowledge management and access.

Resolve AINo data

Price

Document360

Offers a free trial and demo booking options for potential users.
Provides enterprise pricing tailored for larger organizations.
Features include advanced analytics, custom workflow builder, and support ticket deflector.
Integrates with various platforms like Slack, Intercom, and Salesforce for seamless connectivity.
Supports multiple languages and localization for global accessibility.

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