Document360 vs Extend: Which is better?

- Document360 is a knowledge and documentation platform that provides tools for writing, organizing, and publishing content, as well as managing user requests and keeping information up-to-date, helping companies effectively share knowledge and support customer service.

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Extend

Extend is an AI-powered tool designed for modern enterprises to streamline their workflows involving unstructured data. It offers intelligent data extraction and automation capabilities for processing various types of unstructured data, including documents, emails, images, and more. Users can leverage powerful tools for data extraction, classification, analysis, and question-and-answer functionalities to solve complex business problems.With Extend, businesses can build end-to-end solutions by combining AI tools with business logic, integrations, and validations. Data is always secure, encrypted, and never utilized for training purposes. Additionally, Extend integrates with Azure OpenAI instances for enhanced data protection. This ensures compliance and security throughout the workflow processes.Extend is a comprehensive solution for intelligent data extraction and automation, empowering modern enterprises to optimize their operations and achieve more efficient outcomes.

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Key features

Document360

AI-powered documentation lifecycle management with features like generative AI and an AI writing agent.
Customizable workflows, including a new workflow builder and support for SSO and SCIM integrations.
Advanced analytics and reporting tools to track documentation performance and user engagement.
Interactive features such as decision trees, AI chatbots, and article summarizers for enhanced user experience.
Extensive support for various documentation types, including internal and external knowledge bases, software documentation, and API documentation.

Extend

State-of-the-Art Parsing API: NewParse 2.0 offers layout-first document parsing with high accuracy for complex documents.
Production-Ready Document Processing: Enables quick deployment of reliable document agents, processing millions of pages daily.

Document360 vs Extend: Which is better?

Key features

Document360

AI-powered documentation lifecycle management with features like generative AI and an AI writing agent.
Customizable workflows, including a new workflow builder and support for SSO and SCIM integrations.
Advanced analytics and reporting tools to track documentation performance and user engagement.
Interactive features such as decision trees, AI chatbots, and article summarizers for enhanced user experience.
Extensive support for various documentation types, including internal and external knowledge bases, software documentation, and API documentation.

Extend

State-of-the-Art Parsing API: NewParse 2.0 offers layout-first document parsing with high accuracy for complex documents.
Production-Ready Document Processing: Enables quick deployment of reliable document agents, processing millions of pages daily.

Useful for

Document360

Create and manage internal and external knowledge bases efficiently.
Utilize AI tools for generating structured content and automating customer support.
Customize documentation with advanced features like SEO optimization and workflow builders.
Integrate seamlessly with various platforms and tools for enhanced functionality.
Analyze user engagement and improve content strategy with pro analytics.

Extend

Provides unmatched accuracy in parsing, extracting, and splitting complex documents, enabling reliable document processing.
Offers a fast and efficient toolkit for transitioning from PDFs to production-ready applications, significantly reducing time to deployment.
Features confidence scoring to flag potential errors before production, enhancing the reliability of outputs.
Supports end-to-end orchestration for complex document workflows, allowing for multi-step processing and validation.
Delivers enterprise-grade security and compliance, making it suitable for regulated industries and sensitive data handling.

Use cases

Document360

Internal and external knowledge base creation for efficient information sharing among employees and customers.
Automated customer support through AI chatbots, enhancing response times and service quality.
Technical writing assistance using AI to generate clear and structured documentation.
Custom workflow building for tailored documentation processes and improved team collaboration.
Integration capabilities with various platforms (e.g., Slack, Zendesk) to streamline knowledge management and access.

Extend

Document Parsing: Utilize the API to parse and extract data from complex documents such as medical forms, financial statements, and legal contracts with high accuracy.
Workflow Automation: Implement end-to-end document workflows that include parsing, splitting, extracting, validating, and routing documents automatically.
Real-Time Processing: Enable low-latency document processing for applications requiring immediate data validation, such as onboarding in financial services.
Confidence Scoring: Use confidence scoring to flag uncertain outputs before production, allowing for multi-pass reviews to ensure data accuracy.
Custom Model Deployment: Deploy self-hosted solutions for sensitive documents, ensuring compliance with regulations like HIPAA and GDPR while maintaining high performance.

Price

Document360

Offers a free trial and demo booking options for potential users.
Provides enterprise pricing tailored for larger organizations.
Features include advanced analytics, custom workflow builder, and support ticket deflector.
Integrates with various platforms like Slack, Intercom, and Salesforce for seamless connectivity.
Supports multiple languages and localization for global accessibility.

Extend

Pay As You Go: Free plan includes 10,000 credits; additional credits cost $0.0125 each.
Scale Plan: $500/month includes 50,000 credits; additional credits cost $0.01 each, with added support and volume discounts.
Enterprise Plan: Custom pricing for large organizations, includes self-hosted deployments, custom agreements, and dedicated support; pricing per credit is negotiable.
Credits: Each API call consumes a fixed number of credits per page, and higher-tier plans offer lower per-credit rates.
Included Features: All plans include access to various APIs (Parse, Extract, Classify, Split, Edit) and additional features like workflows and agentic OCR.