Solidroad is an AI-powered training platform for contact centers (customer support). It's like a "flight simulator" for customer support teams. Solidroad allows teams to manage personalized training at scale, with its simulation training tool. Reps can practice mock calls with an AI, and receive personalized coaching and feedback. Solidroad has solutions across hiring, onboarding and training, and works some of the largest contact center and customer support teams globally.
Automated Quality Assurance: Review 100% of interactions across phone, live chat, video, and email support in seconds.
AI Coaching & Feedback: Generate custom training simulations that mimic real customer interactions for agent training.
High-Risk Interaction Identification: Use pattern detection to flag interactions that pose customer, compliance, or brand risks for immediate review.
Integration Capabilities: Connect Solidroad with existing customer experience tools to maintain quality across all channels.
Performance Improvement Tracking: Monitor customer satisfaction and agent performance metrics to ensure continuous improvement.
Review 100% of customer interactions across various channels (phone, live chat, video, email) in seconds for quality assurance.
Generate custom training simulations for agents that mimic real customer interactions to enhance their skills.
Implement automated scoring to evaluate agent performance consistently across all teams and regions.
Identify and flag high-risk interactions for immediate review to ensure compliance and customer satisfaction.
Monitor and improve customer satisfaction scores (CSAT) through targeted training and quality assurance processes.
Provides automated quality assurance by reviewing 100% of customer interactions, ensuring comprehensive visibility and eliminating blind spots.
Enables targeted training for agents based on identified high-risk interactions, improving overall performance and compliance.
Facilitates the generation of custom training simulations that reflect real customer scenarios, enhancing agent preparedness.
Offers consistent quality measurement across all teams and regions, allowing for uniform standards and accountability.
Increases customer satisfaction (CSAT) scores and reduces average handling time through improved agent performance and efficiency.
The application offers automated quality assurance that reviews 100% of interactions across human and AI agents.
It provides targeted training based on identified high-risk interactions to improve agent performance.
The platform features AI coaching and feedback for personalized agent training.
Training simulations can be created to mimic real customer interactions for effective agent preparation.
The service includes integrations with existing customer experience stacks to enhance functionality.
