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MetaDialog

MetaDialog

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Business
Automation
Tried by: 12

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About MetaDialog

MetaDialog is an AI support platform that offers tailored solutions for businesses, including small and medium-sized enterprises (SMBs) and large enterprises. The platform provides custom language models, customer support automation, and integrations with various software tools, enabling organizations to enhance their customer service efficiency and reduce operational costs. It emphasizes data privacy, compliance, and the ability to deploy AI solutions either in the cloud or on-premises.

MetaDialog key features

  • **AI Support Platforms**: Offers SMB and Enterprise AI Support Platforms, along with Custom Language Models tailored to business needs.
  • **Integrations**: Seamlessly integrates with various customer support software like Zendesk, Intercom, and more, enhancing operational efficiency.
  • **Data Privacy and Compliance**: Ensures maximum data privacy and compliance with regulations, allowing for secure deployment either on-premises or in the cloud.
  • **Multilingual Support**: Provides secure multilingual customer support, capable of understanding and responding in multiple languages.
  • **Automation and Efficiency**: Automates up to 87% of customer support interactions, significantly improving response times and customer satisfaction.

MetaDialog use cases

  • Automate customer support by using AI chatbots to handle simple queries, reducing wait times and freeing up staff for complex issues.
  • Provide personalized financial advice based on customer spending habits, goals, and risk tolerance.
  • Enable automated customer processes, allowing users to manage subscriptions and get order details without human intervention.
  • Support government services by automating tasks like licensing, taxes, and answering citizen inquiries.
  • Enhance retail operations through predictive inventory management and personalized product recommendations based on user behavior.

Useful for

  • Automates up to 87% of customer support conversations, significantly reducing response times and operational costs.
  • Provides secure, multilingual AI solutions tailored to specific business processes and policies.
  • Offers customizable large language models that can be deployed on-premises, ensuring data privacy and compliance.
  • Integrates seamlessly with various customer support software, enhancing existing workflows and improving efficiency.
  • Delivers real-time insights and predictive capabilities, enabling businesses to make informed decisions and enhance customer experiences.

Price

  • **StartUP Plan**: $29 per month, limited to 500 dialogues, with a cost of $1.20 per resolved dialogue. Includes 1 bot, 50 internal training dialogues, and 1000 training documents/pages.
  • **ScaleUP Plan**: $299 per month, unlimited dialogues, with a cost of $1.00 per resolved dialogue. Includes 3 bots, 500 internal training dialogues, and an infinite number of training documents/pages (subject to reasonable use).
  • **Custom Language Models**: Pricing not specified; tailored solutions for secure, compliant, and on-premises deployment based on specific business needs.
  • **No setup fee or annual contracts**: Customers can pay as they go without any upfront costs.
  • **Free Trial Available**: Potential customers can try the service before committing to a paid plan.

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