The site is a powerful customer service and request management platform that combines multimedia communication, process automation and analytics to improve customer experience.
Key features and capabilities of the site include:
Multichannel support: Integration of all communication channels (chat, email, social networks, telephony and others) into a single platform for centralized request management.
Ticket system: Manage customer requests using a convenient ticket system that allows you to automatically distribute, track and resolve requests.
Chat and online support: Possibility of providing real-time chat support on the site, integration of chatbots to automate answers to frequently asked questions.
Automation and knowledge work: Tools for automating routine tasks, creating a knowledge base for self-service for clients and employees.
Reports and Analytics: Ability to analyze support performance and efficiency using detailed reports and analytics.
Integration with other systems: Possibility of integration with external CRM systems, payment systems and other applications to improve functionality and efficiency.
The LiveAgent site is positioned as a solution for companies of all sizes who are looking to improve the customer experience, simplify case management and increase customer satisfaction through modern tools and technology.