Fini

About Fini

Fini key features

• AI-powered customer support that resolves over 70% of inquiries with 97% accuracy across 50+ languages.
• Zero code setup for seamless integration with existing knowledge bases and business systems.
• Personalized AI agents that can be configured for tone, character, and specific queries.
• Multi-channel deployment across platforms like Zendesk, Slack, and Discord.
• Real-time analytics and reporting to improve bot performance and customer interactions.

Fini use cases

• **E-commerce Support**: Automate customer inquiries related to order tracking, refunds, and returns, enhancing customer satisfaction and operational efficiency.
• **Fintech Assistance**: Provide 24/7 self-service for banking tasks such as checking balances, updating personal information, and facilitating transactions.
• **Churn Prediction**: Utilize AI to predict user churn with over 85% accuracy, allowing businesses to take proactive measures to retain customers.
• **Revenue Optimization**: Leverage product usage data to identify upsell opportunities and personalize user journeys, increasing revenue per user.
• **User Activation**: Create tailored onboarding experiences to guide users to their "aha moment," improving activation rates and reducing costs.

Useful for

• Resolves 70% of customer inquiries with high accuracy, enhancing customer satisfaction and reducing support costs.
• Integrates seamlessly with existing knowledge bases and business systems, allowing for quick deployment without coding.
• Provides 24/7 customer support, ensuring instant responses to customer queries at any time.
• Offers AI-driven insights and analytics to improve support performance and identify areas for enhancement.
• Personalizes customer interactions by configuring the AI agent's tone and character to align with the business's brand voice.

Price

• **Starter Plan**: Free for up to 50 questions, includes 5 TB of secure storage, and allows 1 user.
• **Growth Plan**: $0.59 per conversation, minimum monthly billing of $1,000, includes up to 5,000 questions and 1000 documents, and allows unlimited users.
• **Enterprise Plan**: Contact for pricing, includes unlimited questions and documents, and allows unlimited users.
• **Setup Costs**: Free for Starter and Growth plans; Enterprise plan requires contact for details.
• **Annual Billing**: Available with a 20% discount.