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Fini

Fini

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About Fini

Fini is an AI-powered customer support platform designed to enhance user retention and streamline support processes for businesses. It enables companies to create headless AI agents that can resolve over 70% of customer inquiries with high accuracy, integrating seamlessly with existing knowledge bases and business systems. The platform offers features such as personalized support, real-time insights, and multi-channel deployment, making it suitable for various industries, including e-commerce and fintech.

Fini key features

  • AI-powered customer support that resolves over 70% of inquiries with 97% accuracy across 50+ languages.
  • Zero code setup for seamless integration with existing knowledge bases and business systems.
  • Personalized AI agents that can be configured for tone, character, and specific queries.
  • Multi-channel deployment across platforms like Zendesk, Slack, and Discord.
  • Real-time analytics and reporting to improve bot performance and customer interactions.

Fini use cases

  • **E-commerce Support**: Automate customer inquiries related to order tracking, refunds, and returns, enhancing customer satisfaction and operational efficiency.
  • **Fintech Assistance**: Provide 24/7 self-service for banking tasks such as checking balances, updating personal information, and facilitating transactions.
  • **Churn Prediction**: Utilize AI to predict user churn with over 85% accuracy, allowing businesses to take proactive measures to retain customers.
  • **Revenue Optimization**: Leverage product usage data to identify upsell opportunities and personalize user journeys, increasing revenue per user.
  • **User Activation**: Create tailored onboarding experiences to guide users to their "aha moment," improving activation rates and reducing costs.

Useful for

  • Resolves 70% of customer inquiries with high accuracy, enhancing customer satisfaction and reducing support costs.
  • Integrates seamlessly with existing knowledge bases and business systems, allowing for quick deployment without coding.
  • Provides 24/7 customer support, ensuring instant responses to customer queries at any time.
  • Offers AI-driven insights and analytics to improve support performance and identify areas for enhancement.
  • Personalizes customer interactions by configuring the AI agent's tone and character to align with the business's brand voice.

Price

  • **Starter Plan**: Free for up to 50 questions, includes 5 TB of secure storage, and allows 1 user.
  • **Growth Plan**: $0.59 per conversation, minimum monthly billing of $1,000, includes up to 5,000 questions and 1000 documents, and allows unlimited users.
  • **Enterprise Plan**: Contact for pricing, includes unlimited questions and documents, and allows unlimited users.
  • **Setup Costs**: Free for Starter and Growth plans; Enterprise plan requires contact for details.
  • **Annual Billing**: Available with a 20% discount.

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