Fini

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Customer Service

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About Fini

Fini is an AI-powered customer support platform designed to enhance user retention and streamline support processes for businesses. It enables companies to create headless AI agents that can resolve over 70% of customer inquiries with high accuracy, integrating seamlessly with existing knowledge bases and business systems. The platform offers features such as personalized support, real-time insights, and multi-channel deployment, making it suitable for various industries, including e-commerce and fintech.

Fini key features

AI-powered customer support that resolves over 70% of inquiries with 97% accuracy across 50+ languages.
Zero code setup for seamless integration with existing knowledge bases and business systems.
Personalized AI agents that can be configured for tone, character, and specific queries.
Multi-channel deployment across platforms like Zendesk, Slack, and Discord.
Real-time analytics and reporting to improve bot performance and customer interactions.

Fini use cases

**E-commerce Support**: Automate customer inquiries related to order tracking, refunds, and returns, enhancing customer satisfaction and operational efficiency.
**Fintech Assistance**: Provide 24/7 self-service for banking tasks such as checking balances, updating personal information, and facilitating transactions.
**Churn Prediction**: Utilize AI to predict user churn with over 85% accuracy, allowing businesses to take proactive measures to retain customers.
**Revenue Optimization**: Leverage product usage data to identify upsell opportunities and personalize user journeys, increasing revenue per user.
**User Activation**: Create tailored onboarding experiences to guide users to their "aha moment," improving activation rates and reducing costs.

Useful for

Resolves 70% of customer inquiries with high accuracy, enhancing customer satisfaction and reducing support costs.
Integrates seamlessly with existing knowledge bases and business systems, allowing for quick deployment without coding.
Provides 24/7 customer support, ensuring instant responses to customer queries at any time.
Offers AI-driven insights and analytics to improve support performance and identify areas for enhancement.
Personalizes customer interactions by configuring the AI agent's tone and character to align with the business's brand voice.

Price

**Starter Plan**: Free for up to 50 questions, includes 5 TB of secure storage, and allows 1 user.
**Growth Plan**: $0.59 per conversation, minimum monthly billing of $1,000, includes up to 5,000 questions and 1000 documents, and allows unlimited users.
**Enterprise Plan**: Contact for pricing, includes unlimited questions and documents, and allows unlimited users.
**Setup Costs**: Free for Starter and Growth plans; Enterprise plan requires contact for details.
**Annual Billing**: Available with a 20% discount.

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